オーロラ ベイ リゾート マルサ アラム (Cardina Resort)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Nous avons passé une semaine magnifique! L'endroit est calme et serein, le personnel d'une gentillesse exceptionnelle, la plage est idéale et tout est réunit pour passer des vacances en famille ressourçantes .

This hotel was a complete disaster from start to finish. Not only were the rooms filthy, but they also scammed us by overcharging for laundry services. The pathways around the hotel were uneven and dangerous, and the stairs were incredibly slippery. We even witnessed a staff member slip and injure himself! This place is a safety hazard and a complete rip-off. Save your money and stay far away from this hotel.

Everything was fantastic tbh, i recommend that hotel for my friends.. i and my brothers had enjoyed by our condition there .. starting from the reception guy was friendly with us to the housekeeper was so clean and the food is very testy and the chifs are experts .. the only report is gonna be for the animation team and with specific one ( Samy ) was very uncooperative with us he was playing only no egptyian songs and when he sees us dancing with the egyptian song he fastly change the song but the other guys were cooperation .. another report for the bar guy ( Hesham he is fat a little and short) he is so semp i suggest reject him .. but overall rate is 9.5 / 10 i enjoyed and that wasn't my first accommodation there and will not being the last ♥️

The hotel is well organised & all staff are so kind, helpful & smiley, the 3 times buffet include many varieties with very good taste, thanks for chefs, really enjoyed the swimming pool with par includes many varieties of beverages & snakes, the gym hall is good & well facilitated, animation team doing a good job but they need to be more supported with other art team especially during evening like the belly dancer whom introducing the show only once weekly. but in general with my family we enjoyed our stay very much.

I'm so disappointed that tye hotel refuse to gave me a tax invoice with all the paid amount deducting 20% claiming they didn't receive from hotels.com, unfortunately no local call center for hotels.com or direct communication with them except for the auto reply which was not useful

I was given an out of service room that had nothing in it, not even a tv in living room. No housekeeping service at all. I was promised a bathrobe and never got one!

This is my first time to visit marsa alam Beach at this resort it was unique we were swiming with fishes and coral reef is not only in water but also old dried large coral reef surround the beach services nice and comfort and special thanks for Mr.Tamer reception manager Food with good quality but need more options to be added in the menu. .

Stayed for one night, Hotel was found tired looking with the grounds in need of repair, food was satisfactory, although you have to be quick the buffet/restaurant fills up fast so selection can be limited. Room was big and spacious, and found clean. Don't forget your towel card when checking out, this is a big issue for the Reception, they are very rude and could do with a little etiquette.

This hotel is in a perfect location for amazing and sheltered snorkelling on the bay but it is hard to overlook it's many flaws which could so easily fixed for it to become a hotel worthy of the 4* rating. My comments are the same as all the other detractors have noted for years about this hotel but the management don't seem to want to listen or improve - i.e. it is dated, needs refurbishment, the food and drink standards are terrible. The room I had was clean and well serviced but the shower area was not that clean at all. The food is repetitive and very tasteless and the majority of drinks are served warmish and all are in very small and cheap plastic cups. Cold beer and soft drinks should be a given really.......The beach is a short walk which is not an issue but the sun loungers and umbrellas all need some maintenance. If you are prepared to put up with a sub standard resort for the access to great snorkelling then this is for you.

All staff are friendly especially mahmoud, karim at reception gomaa at the restaurant and mohamed Elsh. At the pool