インターコンチネンタル ヘイマン アイランド リゾート IHG ホテル (InterContinental Hayman Great Barrier Reef by IHG)

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First room was terrible! Spiderwebs, and very unclean, barely 3 stars, dated and very dirty! The bed was terrible! probably one of the worst ever in our travels - the mattress completely sank and couldn’t sleep! We got upgraded to the next category which was acceptable and close to 4.5 star perhaps. Dinner at the Pacific was average and expensive. Not good value. Breakfast was probably 3.5 star. The best dinner and highlight was Amici’s which we were fortunate to experience on our last evening. The island itself is spectacular and one of the most beautiful in the world. I think what let the overall place down was the lack of cleanliness and the lack of attention to detail as well as the food. The staff were lovely. However the service when we were ringing to request things was terrible as most of the time our calls were not answered. Overall a paradisaic experience let down by a lack of resources, passion and training - let down by humans - a paradise deserves perfection at least close to it .. the intercontinental fell very short of the mark and what could’ve been.

Fantastic place to stay and celebrate that special occasion. Choice of restaurants was great.

We had an amazing stay at Hayman Island InterContinental. The rooms were large, beautifully furnished, and incredibly comfortable. The buffet breakfast was excellent, with a fantastic variety of fresh and delicious options each morning. The staff were genuinely friendly and welcoming, making us feel well looked after throughout our stay. There was also a wide range of experiences and activities on offer, so there was always something to enjoy. The island is absolutely stunning, with some of the most beautiful views we've ever seen. It truly is a spectacular destination, and we wouldn't hesitate to recommend it to anyone looking for a luxurious and unforgettable getaway.

Nil

We had a really nice time at the resort the people were friendly and helpful, particularly on the excursions. Lots of young people, many of them inexperienced, and that showed up a little bit at the restaurants. Some super nice workers, but in some cases not terribly efficient or quick. The property is beautiful, although in places it feels a little worn at the elbows and not five-star tidy. Overall, it was more solid than spectacular in that regard. Food too was good, not great. I know I’m sounding picky – our vacation was great – but this place could be next level with a bit more attentiveness and TLC. At a place like this, with nature perpetually converging in, somebody should be cleaning at all times. That’s a tough task at a large property, yes, but you would see that at a Four Seasons or Ritz Carlton. That said, we came away with some great memories and new friends.

Fabulous 4 night trip to Hayman. Just the most beautiful scenery and grounds and a very friendly staff. We enjoyed the excursions snorkeling and seeing Whitehaven Beach. We initially had a lagoon room which we didn’t love so we upgraded to a second floor room overlooking the pool. They were very accommodating. Used the gym and ate at all the restaurants. We also enjoyed the great acoustic guitar player each night.

This is not a 5* resort. The food is back while good, it lacks imagination and a reflection of the local produce. Minimal fish on the menu !! The staff were very friendly and helpful but lacked insight to top level service.ie when ordering a coffee by the pool with a sugar no tea spoon. Water glasses were never filled . The ordering system was all over the place, those delivering food, be it breakfast or dinner had no idea to which table, they would wander around trying to work it out !! This is not a hard thing to fix and is mandatory in any restaurant. The whole resort felt that it lacked good management , little things, clicks not on time digital info boards not working, marks in the ceiling, wall that are easily cleaned. We enjoyed the stay, our beach pavilion was great . Hope this helps

I think that this property gets underrated. We had a

Absolutely amazing! Everything was perfect. The friendliest most welcoming staff we have had anywhere.will definitely be back.

I expected more for a premium resort at $1k + per night. Only 2 restaurants were good - Amici (Italian) and Bam Bam (Asian). Pacific and BBQ was average. The Breakfast was very good with lots of choices. The swimming pool was a highlight. Clean and huge. Pool food at the Aqua restaurant was good. The room was average- stained carpet, broke tiles, mould in the bathroom - but very spacious. The gents toilets in the resort were out of order for most of our stay which was is not acceptable.