ザ アルテア ホテル ベイ ハーバー (The Altair Bay Harbor Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

My husband and I stayed here for 2 nights, and paid the premium for a large corner suite with a balcony and water view. The bed was comfortable, but the living room and balcony furniture need to be updated. The bathroom was not very comfortable (half sized sink with very limited counter space) and very limited amenities. Although there was a full sized fridge with an icemaker, a k-cup machine, a mini-bar with wine, mini bottles and snacks, and a dining table, the cabinets were completely empty. After walking downstairs to request a couple of glasses, we were told to call from our room to make this request. So, almost an hour later, 2 glasses arrived. There were no dishes, utensils, k-cups, or anything else in the “kitchen” during our stay. Breakfast was included with our stay, but was minimal and there was no friendly service of any kind. Although the dining area was almost empty, we were told not to sit in the area where tables for 4 were located because there were only 2 of us. The only 2 areas where we were treated with courtesy were at the valet station and the front desk representative on the morning we checked out. We gave this hotel a try based on the convenient location and the attractive pictures online. Needless to say, we were disappointed and won’t stay there again.

Super accommodating and centrally located

The hallways had a moldy smell and no air conditioning. It made our room smell bad as well. The rooms were missing coffee machines, bathrobes, privacy card for housekeeping, laundry bags. The hotel advertises a restaurant but did not offer lunch on Friday. We bought an extra package for the Friday night dinner and were not pleased with the service and quality of the food for what was advertised. The website mentions and airport shuttle service which we called and emailed about 4 times and were promised to be prioritized and put in touch with the driver when we landed - only to hear when we landed that the service does not exist anymore. The beach access listed on the website was incorrect, we elected to walk there instead of their shuttle and were left confused and 300 addresses early. The pool closes down at 11 with no signage about closing or opening hours. When we asked the service about the closing hours the front desk told us we should assume it closes. The elevator permit was expired 12 months prior to our visit and made rattling noises.

Bad check in experience

Smells like mildew and mold and dampness and pool hours are weird

it was an amazing experience

Overall good experience. Service could be improved. My room wasn’t cleaned until I physically spoke to cleaning people and than they didn’t replenish the coffee station. Elevator had a poor smell

We had the most amazing time at Altair ! The staff was incredibly kind, caring, and accommodating. They even held our luggage when we arrived early and after checkout, which was so helpful. The shuttle to the beach was always comfortable and punctual. Anything we needed, they had, and everyone on the staff was so welcoming and helpful. The breakfast was amazing, and we truly enjoyed every moment of our stay. We are already looking forward to coming back and would highly recommend Altair to anyone visiting the area!

Room carpet was bit worn. No grab bar in shower was surprised . Room service would come later in afternoon normally am service is preferred. Pool was magnificent and enjoyable. Staff were generally very helpful.

We had a great stay at the Altair! The separate swimming hours, complete with a women's aqua-aerobics class, kosher breakfast, and details down to the negel vasser cup and wig head in the room, were pleasantly surprising and so useful! The hotel offered kayaks free of charge, and shuttles on the hour to and from the beach. They provided chairs, umbrella, and cold water, too. The staff was very accommodating and fixed any issues right away. They offer half price drinks on the rooftop pool daily, and they held our luggage for us on our first and last day between our flights and check-in/out. 13 minute walk from Mamala, and 17 minutes from Harding! The shuttle also drops off at Harding, which saved us Ubers! They also upgraded our room for no charge when we arrived. All in all, we were super satisfied and pleasantly surprised by everything the Altair offered. Thank you!