エクステンデット ステイ アメリカ スイーツ ワシントン DC ハーンドン ダレス (Extended Stay America Suites Washington DC Herndon Dulles)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Very poor customer service, breakfast is horrible

I cut my thumb in my room. Went to the front desk clerk and asked for a bandaid. She said they don't have any. I asked, so a hotel doesn't have a first aid kit? She responded, yes, we have a first aid kit, but it doesn't have any bandaids. She didn't go look in the first aid kit. She didn't say let me go check. She just assumed a first aid kit, that will have the most basic of first aid supplies, including a band aid, didn't have it. My guess, she was just too lazy to go get one for me. All I asked for was a bandaid. Terrible customer service.

They are changing management so it was a lot they did not accommodate but I let it slide I should be credited for some of it being I stay a month there

I was there for a longer stay and they never cleaned my room. Luckily I am very neat so it was not a huge issue, but not having my sheets, or towels replaced wasn't acceptable. But on the upside I didn't murdered so that has to count for something.

The room conditions were serviceable but minimalistic. Coffee and cereal bars or small muffins for breakfast. Low cost was the bonus.

An extended stay hotel with no silverware in the rooms, and when I call down at the front desk, they have none available either? After telling me to come to the front desk to pick them up. The towel rack was pulled out of the wall and the hotel is in a general state of disrepair. Generally clean room, no issues in that front, and it was the cheapest place to stay within the area. I don't mind staying at these types of places, but they have to act like they care.

No amenities supplies except for towels in the room. Not even coffee machine was provided needed to ask for it. Even that doesn't work. Also, no coffee packets were provided.

Better breakfast. Perhaps strep it up on weekends

Place smells so bad as soon as you arrived. Refrigerator all bent and damage. Inside the room stinks I went to the store to get me a few spray to he the room to smell decent. Few angry dogs from folks who are leaving in the hotel.

House keepers are excellent