アレーナス リゾート ビクトリア ラウバーホルン (Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

We didn't use the amenities; however, they looked great in the photos. The view is amazing, and the location is great, being just across the road from the train station. I LOVED that it is a car-free village other than municipal vehicles and some from the hotels further away from the train station. Highly recommend this location!!!

We’ve stayed here several times from the US and find it to be the best! Right by the train station, excellent breakfast, love the pool and love the views. The staff is fantastic.

Balcony is with a gorgeous mountain view was worth every penny! Jacuzzi also had a perfect view. Reception staff were very helpful, in particular Jessica!

average property condition. had comfortable room and bedding. we took half board which was pretty bad experience. the breakfast was ok and the dinner at the Pasta restaurant had big delays, waiting lines, late serving and none to limited options for gluten free. the menu for half boarders was really restrictive. the staff was amazing i must say and tried to help.

Ok, the hotel room is terrible mold in the shower, balcony decking is rusted and falling apart, cracks in the walls balcony door is falling apart, they pretend to clean room every day, bedding sheets was dirty, garbage can was full for 3 days, there was dead bug in the middle of the stairs for 3 days nobody cleaned, there is restaurant on the property call pasta and more the food is so terrible i can’t explain, waiter will put you behind dirty table with bread crumbs and then will begin your for tips, i don’t mind to tip people for service but com-on clean the table, I’m very disappointed only good thing in this hotel is a view from the room, pool and sauna, but be careful hotel is kids friendly and sauna area is nude are you guys serious???? And last thing we was doing check out, 6:20am nobody was at the front desks, just phone with phone number, i called to the number and someone picked up, I’m like we wont to do check out he is like live the key on the counter and leave, I’m like i need check out recipes, he is like you don’t need anything don’t worry seriously????

I wouldn’t recommend this hotel to anyone, especially if you’re taller than 5’3”. Terrible room with a major safety hazard. I’ll write to the municipality but not sure if it helps? The room was terrible. Ceiling is like Z-shaped, with half of the ceiling at normal height 9’ and half of the ceiling just 5’ 5”. My wife, son and I hit our heads at least 2-3 times each on the ceiling, luckily not the eyes. The only thing good is location, but everything else is terrible. Room, linens suck, no air conditioning. There’s only one power plug in the room on the sitting desk, no power plugs or light switches next to beds.

Perfect stay!!

I want to give special shout out to Martin at the front desk! Thank you for your kindness and excellent customer service. I feel like I made a friend just talking to him! Also the rest of the staff was amazing and helpful. Pasta & more we had a great experience both times we ate from there, we felt at home! Definitely staying here again when we come back to Wengen.

We loved our stay in Wengen at this hotel. The room was fine and the breakfast was fantastic. It was fun watching the WC football games on the big screen TV setup for everyone to view outside. The staff was excellent. Fortunately the front desk has a shared refrigerator since the room does not have a personal unit. All of the staff were very helpful and friendly.

Perfectly located. Charming all around. Stunning views.