ホテル ダテオ (Hotel Dateo)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Functional family room. Nothing special, and I couldn’t make the TV work at all, but clean and comfortable. A bit of banging and work going on at 8:30am, but we needed to be up anyway. Very friendly staff, welcoming and very happy to store our bags whilst we explored Milan. On the new line of the metro system, which is excellent. Found a nice pizza restaurant nearby. The area is quiet and felt safe.

Great room and a comfortable sleep

The staff was nice but the beds were awful.

Very nice staff and well located

Nice little hotel, room was clean, great links right outside the hotel to get you around even to and from the airport. Breakfast could do with a little work but staff were all lovely.

Basic and clean

The bedding in our room was stained, which was very disappointing. We were also charged a tax for our children even though the hotel’s website clearly states that children stay tax-free. When we asked for a refund, the hotel refused, saying the payment had already been made by credit card. Our room was located in the basement, which explains why we could clearly hear people walking above us. I wasn’t expecting too much since this is a 2-star hotel, but overall the experience was still very disappointing.

Room was, a bit tired and on the small side, but perfectly good for a 1 night stay. Breakfast was somewhat limited in choice, but again what was there was ok.

Very disappointed place to stay. We arrived at 2:20pm the room was not ready. Once in the room smell bleach we have to open the windows to refresh. The toilet seat was broken, we took a photo and showed in reception to let them know how we found it and they dare to ask if we brake it. Next day for breakfast we get there at 7:30am they didn't have enough food, nothing looks fresh the croissants were hard and over cooked the orange juice was a squash. The following two days was exactly the same. Last day at 8:30 we got the last 2 croissants and we saw how the following couple that came in, didn't have anything to eat and the person in charge at that moment was to busy on his phone to bother.

The customer service at this hotel was shocking! They overcharged us (a lot) for breakfast and when we were checking out and wanted to use their listed service of luggage storage the man was too busy talking on his mobile to even talk to us and just left our luggage lying in the corridor. We left but felt so worried about our luggage we returned after 10 minutes and the man was still on his mobile phone and our cases were still just sitting in the hallway for anyone to help themselves! We then had to drag the luggage around with us while we tried to enjoy some of Milan's tourist attractions before we caught our train! Definitely would never stay here again and recommend other travellers to avoid!