バルセロ ココナッツ アイランド プーケット (Barceló Coconut Island)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Nossa vila com piscina privada e quartos espaços, eu amei, limpeza impecável, funcionários muitos prestativos e educados! Não tenho nada à reclamar, gostei de tudo

Overall experience was wonderful. Food is well prepared and the staff works very hard to upkeep the property, making sure all guest have a comfortable experience. I highly recommend this resort and would definitely stay there again. My only complaint is the beach, whereas the water recedes twice a day and this in turn affects the ferrying to and from the island. The low tide is nothing the staff can control and they do their best to accommodate the guest with this inconvenience by providing an alternate route to ferry to and from the mainland and resort.

Our stay had both highlights and disappointments. Upon arrival, we entered through the staff pier, and unfortunately, it made a very poor first impression. There was trash everywhere, and it was disappointing to see such a beautiful island not being properly maintained. The hotel should invest in keeping this area clean, as first impressions matter and play a big role in whether guests return or leave positive reviews. The villa itself was excellent—clean, spacious, beautifully decorated, and offered stunning views. We enjoyed both the sunrises and sunsets from our room, and the private dipping pool was a welcome feature in the hot and humid weather. The only issue was that the previous guests had stored durian in the refrigerator, leaving behind a strong odor. The food was average. While the breakfast buffet offered a good variety, several restaurants frequently ran out of basic ingredients such as tomatoes, mangoes, avocados, and crab. The meals were acceptable but not particularly memorable. We were also disappointed that the tapas bar was closed for a private event one evening, limiting our dining options. Since there are no restaurants nearby, purchasing the all-inclusive package is probably the best value. The staff were pleasant but appeared overworked, and the level of service did not reflect what we expected from a five-star luxury resort. While the resort grounds were generally well maintained, many of the building exteriors showed noticeable wear and need

Besides the fact there were roaches in both villas they put us in, the bigger issue was the fact that two of the male workers let themselves in our locked villa while we were relaxing in the pool (3 women traveling alone) after we told them we were unavailable. This was very startling and disconcerting. When we discussed it with management, they couldn’t have cared less. When I later brought my safety concerns about this incident to Barcelo corporate, they didn’t respond and instead sent my email back to the resort to once again respond to me that everything was basically no big deal and they did nothing wrong. There are plenty of resorts in Phuket… choose a different one if you are currently considering this one!

We booked and paid for the 3 bedroom beachfront grand villa with private pool. The villa was lovely and the view was great. Within 20 min of arriving and unpacking, we discovered a cockroach nest (NEST) in the drain of one of the showers. The hotel moved us to an “upgraded” villa that was not actually an upgrade at all (moved us to a 5 bedroom with only 2 rooms with a view from a 3 bedroom with 3 rooms with views…keeping in mind there were only 3 of us, so an extra 2 bedrooms was of no use to us at all and we lost one of the views). Fine, no big deal, we were excited to enjoy our vacation. The next day, we discovered roaches in the villa we removed to. Including one in a bed under the sheets. I understand that this is a tropical environment and that there will be bugs. One or two roaches is understandable. This is clearly a deeper issue. Do not stay at this resort. It’s a shame because the resort otherwise is lovely. They just don’t seem to have pest control handled.

Staff were very welcoming during our late check in and even upgraded our room. We got the private suite but were unable to use it due to the cleanliness of it. We let the staff know and it was cleaned regularly during our stay but with no filtration it was still not clean enough for us so we just used the community pools. Beach tide varied so we didn’t get to enjoy that either because the water just wasn’t pleasant looking. I would stay again if we vacationed here with a few adjustments on my end.

Great place to go if you have family and or kids

Great place

Staff everything was great the only thing that its not all inclusive, you have to pay more and its not the only time i have been to a barcelo prop they just gave us breakfast

Clean room , Staff was nice