スターズ ホテル チェジュ ロベロ (Staz Hotel Heritage)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Booked a 3 night stay at this hotel. The only disappointing thing was how firm (like a rock) the beds were - everything else was fantastic. Even the staff were super helpful when our sink got stuck from a mechanical malfunction and they came and replaced it immediately. The good: - great breakfast for 15,000 won, tons of options and never cold - staff were quick to fix any issues we had with the room The bad: - the beds were very very firm. Very hard to sleep on, and they said all of their rooms had the same beds. Room for improvement: - the music in the dining hall was largely one song on loop, felt like they didn’t want people to stay long in there and make them want to leave intentionally

the hotel in the old town and just opposite Gwandeokjeong 관덕정, visit with hanbok wearing. There is hanbok shop jus next to the hotel, that make a perfect day stay. The hotel jus revamped, I don't know how it looked before, it is gorgeous now!

No physical interaction with staffs. All via phone and they were happy to accommodate. Rooms are decently sized and 3 separate beds

Rooms are dated, check in was hectic and confusing. Self check in needs help along with registration of car parking. Nice location

This hotel has no front desk and is on self check in basis. You need to have a booking reference to do the self check in from 3pm onwards. I was not given the booking reference prior even though I contacted the hotel few days earlier. Fortunately, there was a WhatsApp number which we could contact the service desk and were given the number promptly after some verification on the booking details.

Excellent location, very spacious and clean room.

Staff and location

It’s an AI hotel so you check in by yourself. I wouldn’t say I feel very safe because I do prefer having a real person at the front desk for security - the other hotels I’ve stayed at in Seoul have 1-2 people at the desk 24/7 so that’s what I’m used to. The walls and doors were a lot thinner than expected because I could hear noise in all directions whenever people were checking in and out. I woke up quite a few times and didn’t get restful sleep because of that reason. A little odd that they offer shampoo but no conditioner.

Convenient location. Clear check-in instructions and easy communication. Easy parking. Clean common areas and rooms.

No staff with a remote check-in that will leave you confused. The area is not bad, near a market, a temple, and food. However, you can tell the hotel is cutting corners with no staff or people at all inside the building.