ホテル ジェンツィアーナ (Hotel Genziana)

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The room was clean and the staff was courteous.

Room was spacious, very clean, modern. Priv bath good. Bed comfy. Location in good spot. A/C worked well. You need to set your temp with front desk, not controlled from inside room. Room had refrigerator, did not work. You could use refrigerator at front desk. Breakfast not on site, 2 min walk away. No lift. The actual short walkway street it is on, maybe a little shady at night, but off a main street, so all good. Front desk staff very nice. 15 min easy walk from main train station Principle. Luggage storage.

This hotel made my worste nightmare a reality. After traveling from the south of Italy we arrived at the hotel at 10:45. There were people sleeping on the streets and not a clean area at all. This was the ONLY time in 3 weeks in Italy we were scared. I had prePAID, booked this hotel for 3 nights. When we arrived at the hotel we were told there were NO ROOMS for us. No text, email NOTHING!!! Although the Genoa had taxis the taxis would not even come to the area. I am still fighting with them to get my money back. If 0 stars were an option it would be it. I SHOULD SAY THE MAN WORKING THE FRONT DESK WAS VERY NICE AND TRIED TO HELP. I would only recommend this place to someone you dont like.

I would definitely not return. It was very noisy as we were on the first floor, squeaking doors and people coming in all hours... NOT AGAIN. stay clear...

I was impressed with the hotel. Though I was two minded initially due to its reviews from others, my wife and I had a good stay, all considering. I travel often therefore its important to me that the booked hotel is as expected. The only one thing I will ask is I was advised that if I stayed at the Marina Antico parking I would get 50 % off parking. I paid from 26 Apr 0154hrsto this morning at approximately 0815 hrs - 56 euros. Is that the correct amount? Again just double checking so am aware, as it seemed a little expensive. Thank you

This is the worst area to stay in. Absolutely unsafe. And the amenities offered by the property are incorrect, there are no laundry facilities unless you would like to walk down the street and be accosted to buy drugs on your way. Private bathrooms are outside the room which is inconvenient, and streets are awful, noisy and unsafe. As an added bonus, prior to staying here we requested information about parking within the ZTL and were told the local parking complex at Marina Antico would provide day passes and discounted parking, and there was no ZTL pass, and when we asked again at the property, they said they knew nothing about it, so we received a fine. Bad hotel for tourists all around, and just forget it if you don't speak Italian because you will be treated in a wildly condescending manner, which is quite rich for a hotel such as this.

Amazing staff, everything was like one the picture, the only thing was air conditioning which was faulty, apart from that good value for money, very clean place, I will stay again there with my 2 other friends.

Overall I had a great experience. The room was clean and it’s in a great location. The front desk staff were very kind and had lots of good recommendations for places to go and where to eat. The hotel is similar to a hostel in that you can get a shared or private bathroom. It felt safe and comfortable and I would recommend for anyone looking for a simple place in a central location.

I do not advise anyone very bad, the only close location to the train station and the market, and everything else is creepy

Located in an area frequented by prostitutes. Initially hard to locate. Hotel is still under refurbishment so holes in walls, dust, bare wires about. No air conditioning. No sink or toilet in the room, but a completely see through, non privacy shower. Grubby private bathroom was severaldoors down and my what was booked for. Once you dodge the hookers, you are close to either the aquarium or piazza Ducale. Not even a one star hotel currently. Would not recommend.