キンプトン エピック ホテル IHG ホテル (Kimpton EPIC Hotel by IHG)

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Property was clean, customer service was amazing.

NA

Stay was amazing

Nice atmosphere nice location nice Pool

The rooms were clean. The bar and pool views were nice. The walking distance to restaurants.

The restaurant is closed. For the amenities fee there are NOT many. My experience was meh based on the money I spent oh and parking is $71 a night!!! Geesh!

The room itself was run down. Chipped furniture, curtains that wouldn’t slide properly, and headboards that looked dirty and worn. But the real issue was cleanliness. The baseboards were visibly dirty and clearly hadn’t been cleaned in a while. The shower floor was disgusting. My husband came out after his first shower with the bottom of his foot completely black. We ended up wearing water shoes just to shower after that, and he refused to shower again for the rest of the trip. In Miami. That’s how bad it was. Even the bed wasn’t fully spared. The sheets seemed fine, but the pillow on top had visible black marks on it when we arrived, and I had to request a replacement. We were so uncomfortable that we limited showers for the rest of our two night stay. About two hours after checking in, I called down to ask about changing my reservation because I already knew this wasn’t going to work for me, but I was told cancelling would mean being charged for both nights anyway. The staff were genuinely kind, and that’s the only reason this isn’t a worse review. But no amount of lobby ambiance or DJ sets makes up for a room that isn’t clean. This hotel needs to seriously reassess its housekeeping standards. I won’t be staying here again. Wish I had more photos but honestly it was so disgusting I think we were in shock.

I love this property, I’ve stayed here a couple times and I’ll definitely be back.

The parking was very expensive

Everything was nice expensive but nice