ザ レンウィック (The Renwick)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The staff was incredible and made my stay even that much better. I had an issue the the AC and they moved me right away. They cleaned the room everyday and had free water in the room everyday. It’s right by grand central so it’s a good location if you need to take a train. The room was fairly spacious which was great considering the location.

Room was old/dingy and dirty. Mirror was stained, floors were weathered and chipping, windows were filthy, furniture was stained. Bar is nice. Location is good.

Upon entering our assigned room, we discovered that a QT Storm ozone machine (or similar air purification device) had been left operating in the room. Having never encountered such a machine before and not being aware of any potential health risks, I sat on the bed directly in front of it for approximately 5–10 minutes. Shortly afterwards, I began experiencing significant irritation to my airways and eyes, accompanied by persistent coughing and heart palpitations. The symptoms were severe enough to disrupt the remainder of our evening and caused considerable distress. Given that ozone exposure can pose health risks, I am extremely concerned that guests could be placed in a room containing such equipment without any warning, signage, or confirmation that the room was safe for occupancy. What was equally disappointing was the response from the member of staff when we reported the issue and requested a room change. Rather than treating the matter seriously, the staff member appeared unconcerned and stated, "Hmm, I think the one next door is clean, let me know if it is or not." This response was unprofessional and gave the impression that room safety checks were not being carried out properly before guests were allocated rooms. I find it unacceptable that: We were assigned a room containing equipment that may have adversely affected our health. No warning or explanation was provided regarding the machine. The staff member handling the situation appeared indifferent to issue

The Staff was unfriendly, not helpful at all. It seemed like we were bothering them. No doorman to help us with the luggage. We’ll never stay there again!

First time staying at The Renwick. Found on Expedia and selected because of the neighborhood (we like midtown east), the cost (affordable on dates when our regular hotels were priced out of site) and favorable reviews. Couldn’t have been happier. The staff was incredibly friendly and helpful (more on that below). The room was right sized, well-appointed and very clean. The AC was effective and quiet. Every review has to have one negative… the included morning coffee wasn’t great but there’s a cafe right next door to fix that issue. The staff; two examples - when I returned from next door with two coffees, Jose was mopping the floor in front of the elevators. He saw me coming and stopped mopping so he could hold the elevator for me. So kind. On our way out, another staff member (sorry I didn’t get his name) engaged us in conversation. We told him we were heading out for breakfast and told him where we were planning to go. He said that was nice but suggested an alternative and then walked up 40th street with us to point us in the right direction. So helpful and his suggestion turned out to be perfect for us. Every staff member greeted us when we saw them and not some perfunctory “hi.” Highly recommend The Renwick.

Our room had a/c issues but the manager on staff moved us to a larger room. The complimentary was a big plus. Rooms and building is pretty well maintained. There’s also a lounge/ restaurant on property which I wanted to checkout, pretty good ambiance but my teen daughter was traveling with me…maybe next time.

Great hotel. Safe area. Nice staff. Very clean.

Nice accommodations. Very helpful staff. Good location within walking distance of many notable landmarks.

Very cute and clean place. People super friendly. Great location

This proprety is well located, has large bedrooms and is very clean. Would recommend.