ホリデイ イン & スイーツ フェニックス エアポート ノース IHG ホテル (Holiday Inn & Suites Phoenix Airport North by IHG)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

They charged a $250 deposit for an $88 room. The pool was shut down and they didn’t notify until after check in regarding the large deposit and the pool closure. They offered to “shuttle” 20 min away to another pool.

Clean room perfect family hotel

When we got there the lobby looks really nice but when we headed to our room we noticed that none of the elevators were working except one elevator. The elevators are outside and so you have to walk around the perimeter of the hotel to see which one is working or not. Then we noticed the pool and jacuzzi…the water was DARK GREEN! We couldn’t even use them for our stay. Then we got to our room which was relatively clean but the bathroom…it was leaking around the toilet and the faucet was leaking. The room itself is very outdated and dark. If you’re coming to have a family vacation this isn’t it.

Traveled with my family and had a bad experience. Check in we were not told major amenities were not in service we had to pay a $250.00 deposit with a 7-10 hold and walking to our room pool was closed, ice machine out of service, elevator out of service. Outside lounge areas were old and dirty. The bar never opened. The rooms had stains on carpet really out dated the tv had no signal. Never was told anything about Parking fees.No manager available to request. Don't recommend.

Except for the pool the place was great.

I would have like having an ice machine on all the floors.

This hotel was clean and served its purpose near the PHX airport, it had a shuttle to the airport and was on time. I would use it again.

The large pool

The staff were incredibly friendly and welcoming.

Let’s start off with the $250 deposit? That itself was not worth what the hotel was , all the elevators were out of service but one. Second?! I got hit with a $561 fee without any notice, it’s sickening because people DO NOT just have money like that to throw around. I went to the front desk to speak with the manager and was handed a paper and told she will not be here today, so of course I try calling and nothing. They stated due to “smoking” which is crazy because neither one of us smoke. It was so bs. It was my birthday weekend , I wanted to try out a new hotel so I went with this one. The parking fee too?! That parking lot was so nasty and sketchy. DO NOT get a room here.