ホテル M18 (Hotel M18)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

TERRIBLE!!! Ok, there were no bed bugs, but it looked worse than any stinky motel I've ever stayed at in USA. It's to the point where I'm ashamed of being a Scandinavian knowing that this is the kind of accomodation my Danish neighbours are offering to visitors. The owners can't even hide behind offering very cheap rooms either, as the stay was more expensive than any hostel I looked at. The bed sheets were clean and the bathroom as well, but the rest looked close to a murder scene. There were spots and stains all over the room and even the chairs were sprayed down with unknown substances. There's no ventilation in the bathroom, so it gets crazy humid if you take a shower. There were no staff to be seen in the building, which is quite understandable. I would not have wanted to talk to any guests and display myself as a representative of the "hotel". The front door had a code lock, which in itself is smart, but when it's as difficult to open from the inside as it was I'm surprised the authorities does deem it a trap in case of a fire. Imagine having to escape in the middle of the night trying to exit the main door, faced with a troublish smart lock and an inward-facing door. I will not be visiting this facility ever again, and I recommend no-one else does either. It doesn't matter how desperate you are, it's not worth the risk of beg buds, diseases and what not.

Front door lock in broken and it is a basement room.

This hotel is ideally located in Nørrebro, right next to the cemetery where H.C. Andersen and physicist Niels Bohr are buried, should you wish to pay your respects. It’s close to a metro station, with the M3 line taking you directly to Copenhagen Central Station (København H) in about 20 minutes, or you can take the 5C bus. Walking to the centre takes around 30 minutes, with plenty of vintage shops, cafés, bars, restaurants, and a lovely lake along the way. The hotel sits slightly back from the main street between two office buildings—an unusual but quiet and practical location. Entry is via a code system, with details sent in advance. My friend and I stayed in the family room, which had two beds: one downstairs and one in an open loft nook. Both areas offered a degree of privacy. The carpet had a couple of bleach stains, but the room itself was clean. The beds were comfortable, and it was pleasant to return after a day out. The duvet consisted of two singles rather than one large one, which might bother some couples. The room was warm, Wi-Fi worked well, and while the TV wasn’t connected to cable or the internet, so no Danish Tv. Overall, it was a good stay and served its purpose well. I’d recommend this hotel to couples or friends seeking a convenient, comfortable base in Copenhagen.

WiFi was very bad - DO NOT book here if you expect to work online. Bathroom had no fan so whole room felt stuffy after a shower. Bed uncomfortable with flat, lumpy pillows. Room is smaller than it appears. No services/staff besides cleaners. Otherwise, apartment was clean, quiet and safe. Very walkable. In a good area.

The property itself was very dirty. There was vomit in the planter outside upon arrival, the carpets were filthy, and I ran the shower on its hottest setting for 10 minutes before getting in because that’s the only way I could justify bathing myself in it. The communication from the hotel was basically nonexistent until after 7pm on the day of your stay and the staff is unorganized. I’m only giving the overall stay two stars because the size of the room wasn’t bad and I got a good night’s sleep.

Dear Sir or Madam, I am writing to request a full refund of SEK 944.83 for the booking at Hotel M18 in Copenhagen (May 22–23, 2025, guest name: Naira Sardaryan, itinerary number: 72063132522718). My daughter was unable to use the room due to the following issues: Upon arrival, she was approached by a suspicious elderly man who claimed he was waiting for her and led her to a basement-like space that had no power outlets or Wi-Fi, despite these amenities being clearly listed on the website. He gave her an entry code written on a piece of paper and left. After stepping out to inspect the area, she was unable to re-enter using the code — it was invalid. She immediately informed me, and I tried calling and writing to the hotel, but only reached an automated voicemail. Later, some people arrived and said there had been a mistake on the website, and that she was not showing up in their system, so they couldn’t check her into the room she booked. Instead, they offered her a mattress in an unclear and inadequate space, which is completely unacceptable and does not match what was promised at the time of booking. Therefore, the service was not provided, and the room conditions did not correspond to what was advertised. We expected a proper hotel room — not a basement with no basic facilities and an unreliable check-in process. I kindly request a full refund of SEK 944.83. Please see the attached screenshot confirming the booking

it’s not a hotel. don’t stay here

Don’t like this hotel

If you're reading the recent reviews, you can see many people complaining of bed bugs. Don't take your chances. There is also a no refund policy (convenient) here, so they have no reason to address the issue. Staff does not reply to your concerns, and there is no reception on site to handle customer service issues if you do show up. Found another hotel and lost my money here. Awful experience, but good life lesson.

This “hotel” was awful. Do not stay here, it was uncomfortable, dirty and smelly.