ザ シェルズ リゾート & スパ フーコック (The Shells Resort & Spa Phu Quoc)

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Okay

Came on a trip with my girlfriend and we had a pleasant time at this resort. Staff members were extremely friendly and helpful with all of our requests. The property itself can use some work in terms of aesthetics, especially since the property has the potential but all in all it was great stay! Also the breakfast was great and they had many choices. Would come back!

Lovely spacious villa with pool just outside our door. This resort could easily be 5 star with some extra TLC. The pathways need some maintenance. The gardeners need some modern equipment like edgers and metal brushes to clean the pools. The breakfast was nice. Fruit spectacular. The beach is quite dirty, like most of the beaches in Phu Quoc. The resort is about 10 mins drive from the town centre, which is a good thing! Town centre reminded me of Bali 20 years ago!

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.

Run down hotel, room lack of amenities, beach not swimable, service snail pace, luxury villa- not true only nice about the villa were spacious and private swimming pool.

Overall very god, but no service in the reataurant in the evening. Bungalow and breakfast was very good😀

Good breakfast and nice room and view. Slow service in the restaurant.

Everything good

The resort is tired and needs a really big renovation. Loungers are breaking, and the water sports equipment is broken and they are not replacing it so there are literally no activities in the resort at all. Bathrooms are tired and not very clean. Outdoor furniture by the rooms have no cushions so too uncomfortable to be sat on. They won’t even give you an iron and want to charge for everything. Staff are friendly but need training. We ordered the kids two spag bowls one night and one arrived and the other took another 40 mins to arrive. Restaurant and resort is a bit soulless with little atmosphere. Breakfast buffet is ok. They offer an airport shuttle but apparently it was fully booked when we tried to book it. The location isn’t great - you have to order a taxi or grab to go anywhere. Nothing is in walking distance of the resort. The private beach is so small, you can’t fit a lounger on there and it disappears at high tide. This place is definitely not 4 star!!

Friendly staff, pool and beach front was nice resort living