ウェスティン天津 (天津君隆威斯汀酒店) (The Westin Tianjin)

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Great

It was terrible! Unbelievable There are no seats in the lobby! I sit in the lobby and waited my wife . The bar staff, Alice, said you can not sit here unless you order something! Unbelievable, the customer of the hotel can not site in the lobby! Also the baby said I offer you free water and then you can stay on the seats in the lobby. It is not acceptable! It made feel terrible! I report to the manger in the front desk. He did I not thing! Just said you can sit the seat. That is it! It is not Westin style!

Reasonably sized and comfortable room with several downsides. First was the smell of smoke whereby I requested a non-smoking room. The in room dining menu stated it was available up to 10pm but when I called at 9.45pm, I was told it was no longer available. Lastly, my colleague who book into the same room category received fruit basket and dumpling whereas I did not have any welcome items. Rather disappointed with a hotel branding that is under Westin.

We loved our stay and the location was great. The kids loved the pool. We upgraded to the Club Room and it was well worth it.

The location and the staff are absolutely amazing

Excellent location but the staffs attendance levels to be further improved, looks like insufficient staffs to attend guests' needs. My experience is call to from room to operator, there is even no one pick up. Concierge is always no staffs there at least when I was there 2 times. Besides this, generally I am quite happy with the service from staffs...

Almost nothing is working properly in the room. The food of breakfast is terrible. Air conditioner is noise all night and doesn’t work at all.

VERY DISAPPOINTING! We stayed at this hotel two separate times in a one-week period (different room each stay). The overall impression is the management doesn't have a clue how to maintain the cleanliness of the rooms - certainly not sufficient to be "entitled to" the "Property Class" appearing on expedia for this Hotel. There were numerous places on the ceiling that indicated water damage (paint was blistering up), and the Shower/bath area had a "mature growth" of mold - not what I would expect from the Westin chain....... I will not be staying at this hotel again.

Good Location. Very much appreciated service from the Front Clerk. Gym is superior. It would be better if I can have more Western Dishes in the breakfast

Visited Tianjin for our Grandsons wedding & thoroughly enjoyed the experience..... The Head Waiter Jason was amazing, he was helpful, pleasant & efficient.... all the staff followed his lead & made our stay so enjoyable.