ibis Colmar Est

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Air con worked well, which was good during such a heatwave. Bar service was a bit chaotic and meal service was poor. Staff are clearly untrained in the correct way to serve meals. They would reach accross and in front of meals served to diners to deliver to the next person, instead of going around and serving from behind. This resulted in me catching a creme brulé as it flew off the servers tray as they reached accross in front of the person next to me. Most of the creme brulé stayed in the dish, but some ended up on me. After some apology from the server they retrieved the dish, went back to the kitchen and brought out a replacemnt dish, only to serve it in the same way, this time without dropping it on me. Clearly MUCH more staff training need in the resteraunt area needed. They were also in a bit of a muddle when it came to working out the bill for 7 people. Could do better. Car parking was OK.

Glad you had a great stay! What stood out - clean room, staff, amenities, or something else?*

I booked 2 rooms for 2 nights (rooms 215,219). From the evening we arrived until we left they didn’t clean the room and didn’t change towels. They said that we had to ask in the morning to clean the room. But No one told us. We came in the evening to a disordered room and dirty room, and they said that in the evening they had no stuff to fix it. We payed for a room which the service is included, and we disappointed. I stay all over the world with Ibis and it’s the first time happened such a thing. I think you should compensate us for this inconvenience.

The room was brilliant for our needs. The beds were particularly comfortable. The staff were extremely friendly and everything was clean. We would definitely stay again.

Good location in out of town retail park with only fast food restaurant/dining choices in walking distance. Rooms are typical chain hotel layout with tired bathrooms. Very good breakfast & large car park. Fuel station nearby. Added bonus dogs are allowed for an additional cost

It is a good hotel to stay a night or two. Family friends with lots of games in the lobby

Really convenient hotel for travelling between uk and southern europe

This hotel is what it is .. budget property on the edge of town. Rooms are functional and small. There is a bar and restaurant on site - don’t pay the ridiculous amount they want for breakfast. The challenge is that it seems to be understaffed - we had to wait a long time with no one around for check in - and staff were surly and unhelpful.

Nightmare. Property is old and tired and it shows. Aircon was not working in our room in the hottest week of the year - the hallway was cooler. Staff tried to help but ultimately only could provide a fan. We arrived at 8:30 pm but were not able to dine at the hotel's restaurant as it was "fully booked". In fact, it was empty, but they seem not to accept walk ins (why would you not monetise a captive audience is a mystery, as there really aren't many walkable alternatives). Breakfast was plain, average at best.

We booked this hotel, it seemed easy to commute to city center. However, bus A don't commute to hotel's location after 8 pm in weekdays and 7 pm in weekends. This was a negative experience for us and I think everyone should take this situation into consideration. For hotel's conditon, I can say it would be better if the room was cleaner. Comfort was good. Breakfast was ok, but not the best. Dinner service was very slow and food quality was poor. If I will visit Colmar again, I would not stay in this hotel.