星のや軽井沢 (HOSHINOYA Karuizawa)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

自然な環境の庭がとても美しかったです。スタッフさんたちもとても親切でした

The spa was excellent! Great hot spring in the property! It is little bit tricky to have breakfast if you didn't reserve in advance. There were no buffet and reservatio only. So when I checked the available for next day, only 10:30am spot were available (I have golf tee time reservation at 9:30 on that day

Free shuttle needs to pick up and deliver at karuizawa station rather than naka karuizawa station.

Tonbonoyu ls so good

We have stayed at à few Hoshinoya hotels in Japan & Taiwan but this is the worst one so far. The room is dark, outdated and to get from bed to bath with many steps makes it difficult at night when the lights are so dim. Only tap water is complimented in the room . The meditation onsen is so dark inside all you see is dark wall no day light the vibe makes me feel scary not relaxing. No compliments of milk or ice cream after bath only juices cans sharing outside of the bath house for both genders. We don’t feel welcome from some of the staffs here like others Hoshinoya hotels we have stayed. No greeting, no smiling . It’s not worth the money we have spent to staying here . We stayed 2 nights @ river front room.

A lovely restful place. The onsens were excellent. The food in the village is very good. The gardens are beautiful.

Everything was good !!

The most beautiful hotel that we have ever stayed !!!!! We experienced a great moment there. Thank you very much !! I appreciate it. I will definitely come back again.

It is

Everything was perfect. Nothing more you could ask for.