ホームウッド スイーツ バイ ヒルトン コロラド スプリングス- ノース (Homewood Suites by Hilton Colorado Springs North USAFA)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Outstanding staff that was exceptionally accommodating. Nice clean property and rooms. Would certainly stay here again.

Matthew was incredible he made our entire stay very enjoyable. His kindness to our group made our experience unforgettable.

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The fully equipped kitchen had basic appliances, stove top, fridge, dishwasher, microwave, toaster, coffee maker and most basic dishes for 3-4 people. Not bad however, the kitchen did NOT have pots, pans, and accessories to cook with, or a dish strainer or a sponge to wash dishes with. (Nor were kitchen items (except for a sponge) obtained after requesting for 3 days in a row, I gave up after that. Horrible for a one week stay. There were only two very small trash barrels, sometimes left without trash bags, for the bathroom set up and kitchen. People left their personal trash in common areas. No storage for personal items in the shower, items had to remain on the shower floor. Only 1 hook for a bath towel. Bad layout for extended stay. Had to request toilet paper, tissues, and paper towels because they were not replaced when near empty and housekeeping provided only every other day. Hotel seemed understaffed and front desk didn't seem invested at all. Would not recommend

Let me start by saying we got stuck on the 1st floor by a back door because the hotel was at 100% capacity. The room was definitely pet friendly which was a negative for us, the room was full of dog hair and you can tell they constantly have to use an ozone machine by the smell it had when we walked in. It was very loud due to the back door constantly being slammed shut. The mattress was springy and uncomfortable. They don’t provide comforters, you get a sheet and a stiff blanket over that. The curtains were stained and looked filthy. The first impression of the place is nice when you walk in but the lack of cleanliness was a huge turn off. I would definitely never stay here again.

The staff was really nice and responsive the common areas were nice but need ice. The room was a great size but it was dirty, food crumbs on the beds trash on the floor, and it wasnt stocked no handsoap or extra toilet paper. There was a kitchenette but no utensils. The tiles in the bathroom were teetering and missing grout the curtains were broken in the bedroom. I was disappointed when I said it was dirty they didn't come clean or offer another room they gave us soap and blankets that we asked for that we covered the beds with. Cleaning every other day ... no trash was removed or linen changed or even beds made. They just took the dirty towels and put a few clean ones in. We had to keep asking for stuff.

Nice property and location

We had no issues with our stay. We stayed one night and had a pleasant experience with staff and breakfast.

I liked how quiet the neighbors were. And how clean and comfortable the rooms were. I really didn’t have any dislikes .

Very good