ラマダ プラザ バイ ウィンダム ガティノー / マノワール デュ カジノ (Le Parc Gatineau, Tapestry Collection by Hilton)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

La chambre est grande et tout à été refait. J'ai moins aimé le déjeuner en général c'était bien mais pour un Hilton ça devrait être mieux .On m'a dit que c'est exploiter par quelqu'un d'autre que hilton

Good place to stay.

Very good service

Spacious bi-level room. Staff very responsive to our needs. The only feedback was that we went out the whole day but the room was not reset (the door service card was on door) until we asked for it to be done before we went out for dinner. Temperature is very comfortable on first level but upstairs bedroom could use an extra standalone fan to improvement ventilation. Otherwise each staff member was very pleasant and friendly, service with a smile. Cela m’a donné l’occasion de pratiquer le français sans souci.

Very busy hotel.

Zero complaints. All was satisfactory

The property is clean and well maintained. Their business center is getting renovated, so no place to work (if 2 people and need to work)

Bon service/ accueil. Belle chambre

tout étais spacieux et moderne une très belle hôtel rien à dire.un petit bémol l'insonorisation étais un peu défaillant

Very disappointing and concerning experience with this hotel’s billing process. The most ridiculous part happened when we were checking out. The front desk told us that we had purchased some drinks and snacks from the small shop in the hotel lobby and that there was an additional $12 charge on our account. We clearly stated that we had never purchased anything from the shop. We even told the staff that they could check the security camera footage if necessary to verify whether we had actually made the purchase. What makes this situation even more concerning is the way the lobby shop appears to handle purchases. It does not seem to be a self-service payment system. As far as we could tell, a guest only needs to provide a room number to charge something to the room. There did not appear to be any verification of the guest’s name, signature, or other proof of purchase. There was also no receipt or other documentation presented to us showing that we had made the purchase. In other words, based on the system as it was explained to us, simply having a room number recorded does not seem to be sufficient evidence that the actual guest made the purchase. Anyone could potentially provide a room number and have a charge associated with that room. After discussing the matter with the front desk and disputing the charge, we were explicitly told that we would NOT be charged for it. Based on that assurance, we left the hotel. A few days later, by coincidence, I found they still charge