エンバシー スイーツ バイ ヒルトン クリーブランド ロックサイド (Embassy Suites by Hilton Cleveland Rockside)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

This was our first time staying in an Embassy suites hotel. The hotel itself beautiful. The evening reception and made to order breakfast were excellent. The only issue I had was that 10 minutes before checkout time. They came and knocked on our door to tell us it was time to leave. We were attempting to leave, but there were no carts to be able to get our luggage so we were waiting. I thought that was very rude. Also, I booked a king suite and upon arrival found out that they had overbooked and there were none available. I was charged for a king and then I was told there was no price difference, but I know the king suite was more.

Great room and great breakfast. Has a quick breakfast bar as well as Chefs to make omelets. Cereal and fruit and a variety of breakfast drinks. The only thing I would recommend was to try to go early to the breakfast as most of the mornings we were there it was busier during the last hour. The staff was friendly and took good care of us, and there some good restaurants that were close by that we enjoyed.

I asked the front desk for a pack and play for my toddler for two days but never received it after repeatedly being told it will be sent to my room

Very clean & loved the reception drinks & breakfast.

Arrived late to check in. After unpacking it was discovered that the air conditioning didn’t work in the room.

Never stay there again. Rooms were run down and dated, Entry door showed signs of trying to be pried open damaging the door. AC was terrible and finally it quit totally and they had to move us to another room. Very noisy, bunches of kids, the room next sounded like romper room with wild children creating loud noise into the wee hours of the night. I had to call for security twice to quiet them down enough to get some sleep. The only good thing was the breakfast buffet. We were there because of a family death and funeral , so we were not as accepting of poor service and things as we might have been normally! Definately going somewhere else next time!

It was all very nice

A.C. couldn't cool room down..... everything else was great.

Reservation said it slept six, but it meant to say six very small children, not preteen-adults. It had two double beds, not queens, and a small sized sofa pull out. The staff stated that was just the type of beds they had. Water was hot at times. At other times it was cold. And the overall condition was tired and could use a facelift.

I would really like to see a water bottle refill station. No complaints except having to buy water.