カサブランカ ワイナリー イン (The Casablanca Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

I was heading to Niagara for a wine festival and booked to staying overnight at the Casablanca. I unfortunately had a multi vehicle high speed accident on the highway. I was badly injured and headed to ER in an ambulance. My husband called to advise them that we would not be now to attend, and to just charge our credit card, and the lovely woman who answered the call AA uses us that she would just cancel the booking with no charge. With such fantastic customer service I will definitely book again.

The air conditioning was not working. It was inbearably hot. It was a terrible stay and I expect some sort of compensation for the terrible conditions@

We found out at 7 pm that they had no A/C. Offered us $30 off or no charge if we didn’t want to stay. Everywhere in area was booked for different functions. A lot of very unhappy people. Very disappointing and with no notice very unprofessional. Safe to say will be last visit which is also disappointing because in past it was not a bad spot.

It was a nice room. But the fact the ac was not working was bad. It was exhaustingly hot. Not to mention the windows dont open. I would expect a 1/2 price discount considering the uncomfortable sleeping conditions. But great location.

The rooms were so hot, ac was set to the lowest but still blowing warm air. Was horrible and we only used the rooms to sleep, but not much sleeping happened due to the temperature, we were getting ready for a wedding, couldn’t do our hair or makeup due to the heat, showering was pretty much useless as well. Not even 5 minutes in the rooms and we were dripping buckets. It was cooler outside in 27 degrees Celsius + humidity. Was very unpleasant and uncomfortable

Although management knew for several days that the air conditioning was not working in the hotel, they failed to notify us, although we had booked months ago. It is obvious this hotel is getting ready for the wrecking ball. It was 30 Celsius outside, you can imagine what it was inside.... Only way to get any sleep was with a soaking wet bath towel over me. I felt sorry for the staff, and how could housekeeping clean a room in that heat? Dreadful.

A/C not functioning during our stay Plus 30 degrees in our room and windows don’t open. Plumbing is disaster and the there is a bad smell In hallways and rooms. Just got 50 bucks back per night’s stay when looking for full refund. Manager was never available and conveniently was off on checkout. Just awful! Time to retire this place.

I’m all for giving a budget hotel some grace—after all, you usually get what you pay for. The hotel had a cute, quaint entrance with a beautiful staircase that made a great first impression, and the woman who checked us in was very kind and helpful. Unfortunately, that’s where the positives ended. The air conditioning didn’t work, the safe didn’t work, and neither did the bathroom light. There was also a very strange smell throughout the property. While the location was excellent, I wouldn’t recommend staying here, especially during the summer. The room was simply too hot to be comfortable, and the maintenance issues made for a disappointing stay.

Parking my was easy.

Rooms were too hot. The AC was apparently down. But we were not notified until we got into our room. We were given 1 fan for our room. But we really needed two since we were staying in a suite and I had 3 kids with me a- a newborn, a 2 year old. And a 5 year old. The room was very hot and uncomfortable to stay in. Had we known the AC was down we would not have stayed there