ダブルツリー バイ ヒルトン ニューヨーク タイムズ スクエア ウェスト (DoubleTree by Hilton New York Times Square West)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The hotel was booked to capacity when we were there, but the staff was helpful in dealing with any issues e.g. clogged drain, other small issues. The rooms were cleaned and made up everyday (make sure and request it everyday to make sure). There was one day I forgot and the room was made up anyways and another day I didn't, so the cleaning happened a bit later. The room was fine for being out all day and just coming back in the evening to shower and sleep. Also we were given water at no cost and cookies every single day. When the hotel got busy waiting for a elevator took some time, but once I figured this out, I just planned differently i.e. decided to leave earlier etc. These things are to be expected when the hotel is filled to capacity.

Only complaint is the long elevator waits, can not use the elevator without waiting atleast 5 minutes to get on, then a few more minutes as you almost always make multiple stops, a hotel with that many rooms needs more than 2 elevators. otherwise the room was as expected and the staff were fantastic.

The air conditioner was not cooling the room despite the many attempts by the staff to effect repairs. Also water leaked unto the toilet flour whenever we took a shower. After three (3) days of complaining they finally gave us another room which was much better. They also promised to reimburse us, through Expedia, one night’s rental. Can you advise if this was done and if so, when would we be credited? Thanks!

Room was clean great location. Very walkable

Room was tiny. AC didnt stay cool. Elevators took forever. View was awful

Great location wonderful staff but I had to ask everyday for them to leave a DnD sign so we wouldn’t get housekeeping to clean every time the reassured us they’d get one but everyday they cleaned our room so annoying

Ice machines were constantly under maintenance & elevators are hard to get on

The room was nice overall, but the Ive Machine were out of order on numerous floors…. And the sinks didn’t drain efficiently.. but the service was good..

This hotel and the room we got were horrible. It’s run down. Barely any bathroom amenities. Carpet was ripped up. And staff were overwhelmed. Horrible experience. We want our money back.

This is one of the worst hotels I’ve stayed at ever. Extremely overcrowded, the air conditioners didn’t work, the showers leaked water onto the floors in any room, elevators are always jampacked, the lines to check in are long and slow, the rooms are tiny, and the staff is extremely overworked.. the only advantage to stay in here is that it is close to Times Square