ホテル マヤ - ア ダブルツリー バイ ヒルトン ホテル (The Maya)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

We stayed in a newly renovated unit & it was very nice!

Very accommodating and clean

My wife and I stay at the Maya every year for our anniversary for many years now. We appreciate the quiet, couples atmosphere here. Unfortunately, our recent stay here was disappointing. We stayed Sunday, June 21st through Tuesday, June 22nd. We were awakened early buy banging sounds. It seems there may have been work going being done on our floor, or below us. I couldn't pinpoint it. This was on both mornings. I chalked it up to being weekdays (we usually stay on Friday or Saturday nights). We were told our room was an "newly renovated" room which is great. However, when I walked into the bathroom after my wife showered, I stepped into a puddle of water with my socks. Gross. I asked my wife "did you shower with the door open?" She said no. After mopping up all the water with some towels, I took a shower and the same thing...a large puddle on the floor. It seems the construction of the shower curb angle is wrong. Instead of the angle forcing water to fall back into the shower, it flows out. There is also no splash guard just outside of the shower glass to prevent more water from flowing out. I did call the front desk for more towels and we got them in 2 minutes. Impressive. Our dinner at the restaurant was disappointing as we waited over 30 minutes for someone to take our order. I have more comments, but no more space to write. So, even as your pricing has climbed, we still try to come to the Maya as this is special memory for our Anniversary.

Great resort in Long Beach outside of city but within easy drive and walk to many restaurants and attractions. Exceptional room with view, staff very personable and accommodating. Enjoyed the restaurant for drinks and dinner and have no significant issues with our stay. Really excellent venue with great ‘beach’ pool and views. I would recommend better in room, heavy towels for this caliber hotel. Our initial room did not have a view, actually looked out to a ‘garden’ tree which if we had stayed longer also would have been overview of a wedding. We booked via 3rd party which is maybe why room did not have view and management could have easily comped our upgrade as it was special occasion and hotel not fully occupied however we do understand bottom line. Lobby staff were helpful and extra nice for checking-out with clean spacious rooms and spectacular grounds. There are not many places near the hotel for snacks and the lobby has limited and pricey options, so stock up on your way. Self- parking fee is a bit much. Highly recommended staying here if in the area.

Dusty room insect crolling around Discusting

Beautiful view, clean room and very friendly staff.

We had an issue with our room and the staff was very accommodating and resolved the issue quickly. Loved the property and hope to go back soon.

Very nice, clean room, beautiful views

Wonderful stay and great helpful staff.

Close to the port and easy access.