ベストウェスタン プラス シャーロット / マシューズ ホテル (SureStay by Best Western Charlotte Matthews)

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This property is still under construction. There are really no amenities. The elevator is out of order. The staff is polite, the rooms are neat and comfortable.

Nice Room, Work in progress due to construction. Very small breakfast area with limited options, but you'll still be able to get some eggs, meat, and grains. Elevator is out for now, so you'll need to enter from the side of the building's staircase. Room size was clean, quiet and safe area. Worth about a 80-dollar price tag if you can find a deal.

Right now is not the best time to stay at the location for they are renovating

The Hotel is relatively new and clean, and the check-in staff was very courteous and helpful. The Hotel does not have a working elevator; I had to change our room from the third floor to the ground floor. There is no coffee maker in the room, and the bathtub-and-shower combination is probably built for midgets or 5-year-olds. One literally has to sit or bend down to take a shower to the upper body part. There is no hot water either.

This hotel is undergoing renovations, which are needed. Once it is finished I think it will be great! Our AC unit did not work properly and our room remained hot the whole night. They didn’t have another room to move us to or a fan for us to use. The “buffet breakfast” was not a buffet. It was a very slim continental breakfast with a waffle maker that the breakfast attendant required you to allow her to fix you. They did have 1 pan of eggs available. No juice and no coffee. The elevator was broken so we had to use stairs located outside to go from our room to the lobby. Only one set of stairs was available for use on one end of the building because the other had a “hazard”. The staff was friendly and our room was clean. However the overall building just isn’t ready yet to make it a 3 star rating.

The room was clean. Elevator did not work and had to walk up to the

The hotel is under construction. There were exposed wires, and there were no accommodations. I plan to raise this issue for a refund

We canceled the room! First room the have us wasn't ready to the second room a family that was already in it the third room had no ac. The whole building is under construction and shouldn't be renting out to Noone! The elevator didn't work had to walk outside and hip 3 flights of stairs.

No breakfast and elevator was not working. Had to take stairs outside to 3rd floor. Only gave a good rating because the hotel is being renovated but the front desk explained everything including the elevator issue theat couldn't be fixed till Monday. Renovation will look great once finished. Don't know why breakfast was not served

This place is bad the king size bed was so hard. The water is not hot .They elevator dose not work . To get to room if you are on the 3rd floor you have to walk outside to the back of the building and walk up the staircase. This was just a bad hotel the are remodeling they such just stay close until it was done .