ベストウェスタン プラス ジ イン & スイーツ アット ザ フォールズ (Best Western Plus The Inn & Suites At The Falls)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The property is located in a beautiful riverside setting surrounded by greenery. Unfortunately, that was the only positive aspect of the property. The entrance doors were badly worn and scratched, with no sign of even basic maintenance such as repainting. As soon as we entered the lobby, we were met with a strong smell of oriental spices that was very unpleasant. After checking in and entering our room on the second floor, we were overwhelmed by an unbearable odor. The first thing we had to do was open the windows to air out the room, despite the lack of mosquito screens. We then discovered a thick layer of dust throughout the room, making it obvious that it had not been properly cleaned. The mirror had simply been wiped with a dirty cloth, leaving visible smears, and there was debris on the floor. I took photos and showed them to the receptionist. I was told there were no other rooms available and was offered the option to cancel my reservation instead. I accepted that offer and left the property.

Staff terrible and the room was dirty

Not the same. Stafff seem uninterested in making the checkin pleasurable. Sad.

My room was spotless and the bed comfortable. It’s a beautiful property in a nice location. It was peaceful with beautiful views. Thank you

I knew it was an older property, and we chose it solely for its location to our family members. Our room was not in great shape- stains on walls, cracks on ceilings, fixtures (outlets, toilet paper holder, etc) not fully secured to walls. Towels had holes in them. WiFi wasn’t the best. I did not complain to staff and I would stay here again only because it is a great location. I just thought of it as a camping trip. The A/C did work great in the room, especially with it being overly hot for this region of the country.

Peaceful and clean

It was peaceful and very clean.

Quiet location with easy driving access to the wider area. Staff were friendly and pleasant, and helpful with requests for extra towels and such. The breakfast/sitting area is bright, looking out onto a lovely patio by the stream outside that had morning shade. Room air conditioner worked very well!

Very dated and room smelled. Breakfast was mediocre at best.

Good place to stay just needs some updating