ザ メルボルン ホテル (The Melbourne Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Love the heritage rooms and the big bathrooms.

Friendly staff. Clean and comfortable

Unfortunately, I got an interior room, the window of the room faced the patio and reception, the toilet seat was broken, the leather of the sofa was torn, there were 2 single beds pushed together so it was impossible to sleep in the center - the hotel with its rating and score attracted us, we were 5 different people for business purposes, everyone came out very disappointed. When I asked to change rooms, I was told that there was nothing that could be done about it since the hotel was full - there may be more reasonable rooms, but the rooms through a third party are probably the worst by default. I have never been to a hotel with a score of 9 and above and been disappointed as I was here.

Location was great......breakfast was amazing

The room was clean, bed was comfortable, location was convenient…all good!

Good location. Rooms were very clean and staff were very hospitable and friendly. The Japanese restaurant inside the hotel had amazing food and worth the visit. The pub attached to the hotel was also very good and had a great vibe.

Location is very convenient.

Overall a good stay with some standout positives, but a few avoidable frustrations. The room itself was clean and comfortable, and overall presentation of the hotel was solid. The restaurant was excellent - easily one of the highlights of the stay with great food and a very good experience. Staff were generally polite and helpful, however communication could be improved. There were some language barriers with a few team members, which made resolving a simple issue more difficult than it should have been. One example - the bedside power points weren’t working, and it took around 36 hours and multiple conversations with different staff to find out they were controlled by a separate switch. There was no signage or information provided about this, and it wasn’t explained until the third or fourth person I spoke to. A small detail, but frustrating and easily avoidable. In summary: a comfortable stay with a great restaurant, but clearer communication and better in-room information would significantly improve the experience for future guests.

Love how the front office is manned 24/7. Very nice looking hotel.

Best breakfast I have ever had