プラチナム ユカタン プリンセス 大人限定 - オールインクルーシブ (Platinum Yucatan Princess Adults Only - All Inclusive)

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We absolutely loved the kindness of every staff member, they were always willing to help with a smile on their face. The gastronomy was varied, contrary to what some people said on reviews they had a wide variety of food and it was different every day. The restaurants à la carte had a nice selection of meals, the bars were easily accessible and the pools were very clean. We heard a ton of people complaining about how the beach was inaccessible because of the sargassum but that is not the hotel’s fault as they cannot control the weather. Regardless of that, there are plenty of activities within the resort to occupy your time. We will definitely be staying here again.

El hotel está dentro de un complejo de hoteles y tiene muchas ventajas y opciones que merecen 5 estrellas, sin embargo en nuestra estadía hubo algo que hizo difícil el disfrutar plenamente: en Playa del Carmen desde mayo a octubre es temporada de "sargazo"que son unas algas que por esta epoca del año se acumulan en la playa en cantidades alarmantes, según pudimos averiguar en varios lugares y con diferentes personas incluso con agentes de policia, se nos dijo que era responsabilidad y obligación de los hoteles limpiar el sargazo porque el olor es horrible y emana gases que son tóxicos y afectan tanto la salud como la piel. En el hotel fue posible usar las instalaciones, tolerando el olor horrible que por momentos y gracias al viento mejoraba, pero en la playa y en las comodidades cerca de la playa era imposible disfrutar por el olor; la playa no se veía y era imposible caminar por allí. A pesar de tener señalización para no entrar al mar, no había nada que alertara de que no se debía estar en las sillas y mesas allí dispuestas para prevenir enfermedades al respirar constantemente ese olor terrible. Esta es la razón por la que nuestra calificación sería máximo 3 estrellas.

We stayed at Platinum Yucatán Princess for 5 days and had an amazing experience from start to finish. The staff were incredibly friendly and welcoming, and the amenities throughout the resort were excellent. One thing we really appreciated was the variety of food options available each day. There was always something different to try and the 24/7 room service was a huge bonus. We requested housekeeping to make up our room once during our stay and they did such an outstanding job that it felt like the room had never even been touched before we arrived. There were plenty of activities by the pool every day along with nightly entertainment so there was always something fun to do. We also treated ourselves to a couples spa experience which was incredibly relaxing and well worth it. A special thank you to Elizabeth for making our check-in process smooth and enjoyable. If you're lucky enough to have her assist you, you'll be off to the best possible start to your vacation. The bellboys were also extremely helpful and attentive throughout our stay. We'd also like to recognize the servers at the Yucatán Buffet breakfast who consistently provided excellent service every time we come to eat. The resort felt very safe with great security throughout the property which allowed us to fully relax and enjoy our vacation. Overall, we truly enjoyed our stay at Platinum Yucatán Princess and would not hesitate to return. We hope to come back again in the future!

Overall good resort

Very disappointing experience. The room was dirty and not properly maintained. What made the stay even worse was that the beach was full of algae, making it unpleasant and difficult to use. The hotel should clearly inform guests about this before they book. We chose this resort expecting to enjoy the beach, but we ended up not being able to use it at all. Unfortunately, our vacation was ruined, and we left very disappointed.

Amazing staff and beautiful property. Great food. Highly recommend!

We had a wonderful stay at Platinum Yucatán! The resort was beautiful, with access to the sister resorts, great food, plenty of pools, and a relaxed atmosphere that never felt crowded. My friends and I had an amazing time, but what truly made our trip special was the incredible staff. All of the servers were friendly and welcoming, but Benedicto and Bryan stood out. Bryan always greeted us with a warm smile and made us feel welcome, even when we weren't seated in his section. Benedicto served us for two nights and was attentive, accommodating, and genuinely kind. He always made sure we were happy with our meals and experience. During our week-long stay, we also became friends with our bartender, Jacinto. He kept the drinks coming, made us laugh, and brought such great energy every day. He was truly a highlight of our trip. We would also like to give a special shout-out to the bellboys, Misael, Amaury, and Javier. Everyone at the front was wonderful, but these three went above and beyond. Misael and Javier drove us around the resort with positive attitudes and plenty of funny stories. They also made getting to and from our room and the sports park easy and convenient. Amaury ensured we were well taken care of and even arranged our luggage pickup and wake-up call after learning we had an early departure. All staff, especially the ones mentioned above, truly helped make our stay even more memorable!

Property was a little older but still kept up quite nicely. The staff were very nice and helpful. The food was very good at all the restaurants! The seaweed/ its smell made the beach unusable unfortunately but the resort was doing what they could to clean the beach. The pools were great so even without the beach you could still have a very enjoyable and relaxing time

We enjoyed our stay at the Platinum Yucatan Princess. Our room was maintained clean and stocked up. Food was good. Friendly staff and courteous. We’re thankful that pickle ball courts are available. We played every day. 🥰 We loved that we can cross over the other Princess Resorts and enjoyed the food served there. This is our second time visiting the Princess Resorts. Our first was in 2024 at Platinum Grand Riviera Princess. They’ve done impressive improvements to their Buffet Restaurants with the new theme Food Market! Love the ambiance! ❤️ The Ice Cream Shop is a plus! So good for a quick cold snack. We will definitely come back! 💕

The resort was amazing. The buffet was really good. The activities were very inclusive so if you are shy don’t worry. I will definitely be coming again. Shoutout the boy Johny for making the activities fun and all the staff for making our stay a 10/10.