ナポリズ ゴールド ホテル (Napoli's Gold Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Great location. Only issue was to locate the property as the address was different from the one at Hotels.com, but the staff sent the message with the right address. Close to the train station and to the historic centre.

The was the worst stay in Italy! We checked out a day early for safety concerns. When we arrived there was absolutely NO staff working, no exterior lights, No one available to let us in the building ( we were let in by a lady and child after waiting a long time. The lady must have lived in the building)This is NOT a HOTEL! It's a B&B with NO staff. We met a guy who said he was friends with the owner who eventually tried helping us. We had to check ourselves in with What's up app. This place LIES stating it's a hotel. The area is a high crime location. The building has multiple doors you have to buzz through to get in and out. The walls are thin so you hear sirens all night. Our family of five barely slept. No one felt safe! In the morning a car was broken into right outside of the building. We had an early morning 8 hr excursion so we couldn't check out until we returned. We immediately packed up and messaged through Whatsapp that we were leaving. This place should be removed for lying about the entire description. They wouldn't even give us money back for the night not used! My opinion is that lied and that is breach of contract. I reached out directly to Expedia to file a complaint and waiting for assistance in retrieving some of our money.

It was just a bed and a shower. AC unit needs to be repaired. Not having anyone but the maid service to greet us was a bit disappointing. Not a hotel service we were expecting.

The staff was extremely helpful with tips on navigating Napoli and surrounding areas

This facility named as a “hotel” but it was like a hostel or motel, no lobby, no front desk staff, pictures in the description is very misleading. Place was located on a dirty Main Street, garbage everywhere and felt unsafe to walk after 9 pm . A.c didn’t work, safe deposit box didn’t work, we have to carry our valuables everywhere. This facility charged us similar to standard 3 to 4 star hotel price in the area with but service of a hostel. My family was very uncomfortable. Expedia should have a policy to name a facility a hotel as this is very misleading.

Only recommended this property because is nearby to city center, train station. Ferry port and restaurants and bars. But this property looks apartments and they don’t have 24 hours front desk services. Is very small. Whe have to wait in the streets for someone to open the doors for us because we arrived after 7:00 pm. And the door was closed

Would not stay here again

There was no service. It was difficult to get a hold of someone to check in and not possible to get a hold of someone to check out. We had to leave keys with the cleaning staff. There was no one in the front desk. The place seemed more like a hostel, we heard everyone in the other rooms, they gave us keys to the building to get in the hotel since they don’t have a person there at all times. If you need toilet paper or anything you can’t get it because there is no one there! Instructions to get in the building or find the hotel was not in the website or this app. Neighborhood was sketchy but it was near a transportation hub. Would not stay here again.

Hotel is in a convenient location to shopping and dining with transportation near by. The beauty of Napoli is it’s a vibrant city with that in mind our hotel room was not quiet so that’s to be considered if you want a quiet room. Bathroom was old and in poor repair with broken parts, no toilet seat. No hot water and when we asked for some bottled water the staff said yes but never stocked our room.

On the website it stated 24 hour concierge and English speaking. Both not true. Shuttle on website- was contacted and then requested shuttle and never contacted back.