ホテル ザ ヘイブン ローマ (Hotel The Haven Roma)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The staff there is very nice and healthy The rooms are nice but not too luxurious The location is great

This hotel is truly a hidden gem. We were pleasantly surprised by the exceptional quality of service and the professionalism of the staff. They exceeded our expectations in every way

Loved my stay ! Service was fantastic I can tell they invest in training their team on client experience! 5stars experience/ Karen at the reception the loveliest! Grazie ;)

Breakfast was really good

Based on my personal experience, the overall standard of the hotel was below expectations and did not align with what is generally expected from a five-star property. The room quality fell short of four-star standards in terms of comfort and overall condition. In addition, the hotel does not appear to offer certain facilities commonly expected at this level, such as a gym, spa, or a clearly defined lobby, which affected the overall value for money.

Really enjoy this hotel ! The staff is always friendly and on top of the service. The location perfect 👌 highly recommend

Clean property with very thoughtful and helpful service. A bit far for my family from main areas but this shouldn’t be a negative -

Superb service. Excellent room. Perfect location.

Bedroom decorated to a high standard but fixtures and fittings ill fitted with poor finish. Customer service at reception is not great- poor communication between staff i.e confirmed late check out but yet still called to ask to vacate. Also issues with hot tub plug, was established there was a fault with the plug yet was made to feel like it was my competence. Room service food very below average from what you would expect from a kitchen with a michelin star restaurant. Breakfast repetitive and stick to fried egg only- all other methods of preparation were awful. Nonetheless, great quiet area with amenities near by. Good AC system on a hot day.

Everything was good, except room service for food limited time to order untill 11:00 pm, usually 5 stars hotel have 24 hours room service food