オクシデンタル アテネア マール - 大人限定 (Occidental Atenea Mar- Adults Only)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Breakfast. Was very good.

This was by far one of the worst hotel experiences I've ever had. During our stay, both my friend and I ended up with bed bug bites. Discovering that after sleeping in the room was disgusting and stressful, and it completely ruined our trip. What made the situation even worse was how the hotel handled it. Instead of taking full responsibility, the best they offered was a $200 hotel credit that can only be used at their property and to wash our clothes. A credit to return to the same hotel where we encountered bed bugs is not an acceptable solution. When we requested a refund, the hotel claimed they couldn't refund us directly because we booked through Expedia. However, Expedia contacted the hotel on our behalf to request authorization for a refund, and the hotel denied it. So despite acknowledging the issue enough to offer a credit, they refused to approve a refund for a room that was clearly not fit to stay in. The lack of accountability and customer service was incredibly disappointing. No one should have to deal with bed bugs on vacation, and the way this was handled made an already awful experience even worse. I would strongly recommend staying somewhere else if you value cleanliness and a hotel that stands behind its guests when serious issues arise.

Great location and lovely terrace

Excellent staff. I’m very happy with the service. I would stay again.

It’s not worth the money that I paid for my advice do not purchase breakfast option I don’t know about you but it’s not worth it you can have breakfast outside the hotel for better price. Rooms are not clean . Poor customer service I traveled a lot to multiple countries and many hotels usually I always go back to the hotel I got great customer service but this one 1st and last .

It’s a great location to be close to the beach and explore the rest of the city still. The amenities are all nice too. They have a better than avg gym space for those looking to stay active. I’d stay here again in Barcelona.

Close to the beach. Clean room and pool is nice

Clean room breakfast was good staff was nice

The staff was great! The rooms were clean and housekeeping was very polite and friendly! The beach was right outside our hotel not even 5 minute walk! I would definitely recommend to friends and family!!

The hospitality was excellent