ヴィラ デル アルコ ビーチ リゾート & スパ カボ サン ルーカス (Villa del Arco Beach Resort & Spa Cabo San Lucas)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Our stay was disappointing from the start. We were told at check-in that the kids club required reservations due to limited staff—something never communicated beforehand. It also wasn’t on-site but at another hotel (Palmar), requiring a trolley ride. Despite multiple attempts, I could never reach anyone to book it, so my kids missed out. We also paid an additional $2,000 for the “all-inclusive” package, which was not included in the original booking price as expected. Even more frustrating, they charged full price for our 3-year-old, which felt unreasonable. After a long travel day, we were approached by a timeshare representative. When we declined, she responded rudely, questioned us, and walked away with our welcome packet, which had important information about restaurants and shows. The front desk later told us only the timeshare staff could replace it—and they weren’t available. The minibar, advertised as part of the all-inclusive experience, was not maintained. It was supposed to be refilled daily but was only restocked once during our 6-night stay, despite requests. We also had an issue with an excursion booked specifically for our young kids. We chose a pirate ship but were placed on the wrong boat and had to argue with proof to fix it. The hotel activities office made the mistake. Also note that the swim up bar is only available to Timeshare holders only. Restaurant wait times were 1+ hours as well. DO NOT RECOMMEND and will not be returning.

We were told about a 1 hr rule for the pool at time of check in (we didn't ask). If your stuff is holding a chair for longer than an hour, it'll be picked up, and the pool opens at 8am. Obviously, this time is not enforced as by the time the pool opens at 8am, all r desirable chairs have towels/property holding them, some fire hours before anyone appears. The reseraunt experience is a bit annoying, people hovering, and trying way too hard (every meal didn't have to be an event). The all inclusive has you wait (and wait) for a check, where the server overinflates the cost for you to sign for it (for the tip they expect), and they'll chase you down for it..so annoying! Other than that, very nice visit and very friendly people.

Clean and gorgeous room. Beautiful pools. Low key vibe. Food was very good. Pushy about timeshare presentation the first couple days.

Bad

All staff

Room was beautiful. Resort was relaxing.

The property was immaculate. The staff was friendly and helpful. Much quieter at this side of the resort in the evening which we prefer. The food was excellent. Great market on site -very expensive but handy! Felt very safe also.

We had an awesome comfortable stay here. The resort is immaculately clean, staff was pleasant, there was running hot water, and not too crowded. We didn’t do all inclusive and chose to eat out in downtown or Uber Eats some local food. Would love to stay here again.

Enjoyed the stay!

This was our second time at this property and it's one of our favorites. Make sure to get the All-Inclusive as there are many options as there are 2 sister properties with a trolly between them that share the restaurants. The food is great, only a couple require reservations, and relaxed dress codes. (I hate dress codes on vacation - or any time for that matter!) The service is also top notch! Highly recommend!