バンタオ トロピカル レジデンス リゾート & スパ (Bangtao Tropical Residence Resort & Spa)

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Wonderful room

The rooms ac broke, the bathrooms were dirty, the toilets look old and worn out. Couldn’t even use main room it was so hot. WiFi was terrible it went out every 30min. The property looked abandoned, when we arrived there wasn’t a single light on at the property at night. The lights flicker all night on and off. It’s off a peaceful away from the busy streets but a little hard to get in and out off daily you have to take a grab or have a car. It’s not close enough to walk to anything

Im sure that at 1 time, this was a beauty of a hotel. Not anymore. The supposed king mattress was nothing more than a worn out coil apring mattress that left circles on my back and hips. Air conditioning and electricity only works while you are in the room, you have to insert a key card into slot on the wall. This card is attached to room key and cannot be seperated, so when you leave room you turn off electric and air conditioning. Try spending 6 hours on the beach in 90 deg weather and coming back to a HOT hotel room. No staff in restaurant or bar, it appears meals may be ordered from a 2nd location. No hot water first day Furniture was all laminate and peeling off. Staff says beach 300meters from hotel, more like 3000 meters I stayed 4 days and saw 1 other guest. I would NOT recommend this place to my worst enemy. 1 🌟 is too good of a review

The pictures were along time in the past, we booked for 6 nights and only stayed 3, because we payed in advance we were not entertainment at the property with a refund,as this was a once in a lifetime holiday for our 40th wedding anniversary it was so disappointing, Our room was on the second floor 10 to 12 feet away from the boundary overlooking a building site doing groundwork, there were other smaller things wrong that made our stay not worth staying for the duration. The noise from early morning to cement trucks late in the evening. Twice we were told to talk to the manager, conveniently he could not be found and the second time he was in a meeting. In general this is one of the worst places i have ever stayed and would advise you not to spend your money on this hotel.

Staff was ok room was huge and nice -few issues with cleaning and Wi-Fi

Love this

The service at this hotel was disappointing. Our room was not ready at check-in, and when we finally received it, it was still dirty. There was trash left in the cabinets, baby handprints smeared on the windows and mirrors, trash in the shower, and the bathtub was filled with standing water. After reporting these issues, housekeeping came and addressed some, but not all, of the problems. During our five-day stay, we were not provided with daily housekeeping service. When we requested clean towels, they were not available. Overall, the cleanliness and level of service did not meet expectations.

This hotel feels genuinely well run. From the moment I arrived, there was a sense of order and care that made the stay easy. The environment is quiet and secure, which allowed me to fully relax without feeling on edge or distracted. The room was spacious, spotless, and clearly cleaned with attention rather than routine. What truly set this place apart was the staff, consistently thoughtful, responsive, and proactive without being intrusive. By the end of my stay, it felt less like a temporary stop and more like a place I could settle into.

What stood out most was the location. Just a short walk to the beach, yet tucked away enough to feel private. The property feels thoughtfully maintained, and the atmosphere is unpretentious and welcoming. The staff were consistently kind and helpful, offering suggestions when asked and giving space when not. It’s the kind of place that makes settling in feel natural rather than rushed.

Staff was friendly and tried their best. Place was rundown, internet was poor, didn’t clean rooms. Their advertisement of food and gym was not accurate.