フォー ポインツ バイ シェラトン ラゴス (Four Points by Sheraton Lagos)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

This was a very disappointing experience. First, upon checking in, they gave me a room with two single beds despite having purchased a room with a king size bed. Second, the room smelled like mold, according to the bellman. This required me to go back to the front desk to get the type of room I paid for -- which also smelled like mold. Apparently, the smell is coming from the air conditioners, which indicates they need to be cleaned. I also ordered breakfast and dinner included with my room. What wasn't clear is that drinks are not included. I don't mean bar drinks, I mean water. In a city that doesn't provide clean water, a hotel that charges $5 for water is ridiculous! It would be more understandable if this were a budget hotel brand, but Sheraton is not a budget hotel brand. This brings me to my last point: Sheraton (Marriott) workers hide behind the policy that since I reserved the room through hotels.com, they can't/won't make any changes to my reservation -- despite the fact that they tried to extort money from me by putting me in a cheaper room than I paid for! So whether this is a hotels.com problem or a Marriott/Sheraton problem, it left me very disappointed with and regretting my choice to stay there.

A very enjoyable stay with staff always willing to help and make the stay more pleasurable.

Great staff, but the hotel rooms and furniture were quite dated. Had to change my room right after arriving around bathroom cleanliness issues. I would think that despite the issue with finding pubic hair all over the toilet seat of an otherwise clean room, l would at least be upgraded or at least get a similar sized room. I instead

Courteous Staff, clean rooms.

Average

Lovely

Clean room and great service

Yes. Very friendly and professional staff

Great

Great service and accommodations and strong wifi