ジェム ストラスモア ホテル (Gem Strathmore Hotel)

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Maybe some grab handles in bathroom...eg....shower areas...

The staff are very polite and helpful. The rooms need an update - decoration wise.

It's a lovely old London hotel is a beautiful and great location. The staff are brilliant and so helpful. We went in the heatwave, which was a problem as there's no air conditioning and for safety our window on the 4th floor didn't open very far. The staff did what they could, closed the curtains put the fan on brought round cold water. You could get ice from the bar. But it was a struggle to sleep. I would visit again but check the weather first.

Good location for Albert hall etc. Fairly quiet surroundings. Room just too small for two people. Couldn't walk around end of bed. No space for bags. OK for single. Not good enough for the price paid.

It was very hot in London so the hotel had fans in rooms rather than air conditioning but due to the age and presentation of the building this can be understood. The staff were very friendly although the bar was very slow in serving and the lounge bar area is quite small for the number of guests, but everyone congregated in there due to the air conditioning portable units. The main unfortunate thing was when we woke and wanted to make a cup of tea the mugs were still dirty from previous guests. We did tell reception on route to breakfast but they had not been replaced by the time we checked out. Our room was quite small as was the shower, but overall the hotel is a lovely old building ideally situated for a trip to the Albert Hall and the Kensington area.

The temperature of our room was around 90 degrees, the beds were set up with thick heavy blankets and the general environment of the property was sweltering. And yes, there was a heat wave in London while we were there, but they have summers every year anyway so the heat should not be an excuse to not provide a comfortable place to sleep. After walking all day long and visiting the city, you really don’t want to get to a room that is as hot as the outside. The staff procured a couple of small fans upon our request, but they were not adequate to reduce the temperature of the room. To add something positive, I am sure that it could have been better place to stay if the outside temperature was cold. In brief, it is hard to give more than 2 stars to a hotel that does not have air conditioning during the summer months.

Good stay for a night，have everything we need

Beautiful old building, friendly staff.

The property was beautiful and the staff were very helpful. The breakfast menu was excellent and the bar area was very welcoming.

Had a really great stay, many thanks to all the kind and wonderful staff.