キャンドルウッド スイーツ サン アントニオ エアポート IHG ホテル (Candlewood Suites San Antonio Airport by IHG)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Everything was great

They couldn't find our room when we arrived. I paid for a suite. We were downgraded rooms with no partial refund. The ONLY reason I picked this property was for the suite. Had I known, I would have picked a nicer place or somewhere with free breakfast.

Great location and quiet

Upon my arrival in San Antonio from Washington D.C., I encountered an unexpected issue with my hotel reservation. Despite having confirmed my booking several weeks prior, I was informed that a room was not available. I was advised to contact the booking agent for a refund and seek alternative accommodation. Following my expression of concern, the hotel staff located a room that required preparation. I waited in the lobby for approximately four hours while the room was being readied, finally gaining access around 2:40 AM. Upon entering the room, I discovered the dishwasher was operating, which continued until approximately 4:00 AM, impacting my ability to rest before the 11:00 AM checkout time. This experience highlights a need for improved organizational processes within the establishment.

I told the guy in the front desk

Great central location

The staff was excellent. My first room had roaches running around. I was placed in another room that was better, but I still did not feel comfortable the rest of my stay. I was offered a credit to use in the hotel store for my inconvenience. Overall , the stay was just o.k.

I will never stay here again. There were no towels in the room. The room smelled like mildew. The sheets had a brown stain on them. The lady at the front desk was nice and that was the only good thing.

they say they are pet friendly but the $150 fee is non refundable. the grounds were nice.

Love the 24hr front desk for late check in, and love the 24hr fitness center. Rooms were pleasantly stocked with a few dishes and paper goods essentials. Very clean and safe!