ロカンダ ヘリオン (Locanda Herion)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

A great place to stay, the room was super clean and spacious. Nicely located and not too far from main sites and the train station. Really easy to check in using the codes sent just before arrival. Staff were friendly and responded quickly to any queries. They also let me check out later which was a bonus! Would definitely recommend!

The shower were very small.

Great location! It was very easy access from the train station, about 7 - 10 min walk. Very clean and the room was very comfortable. GREAT AC which you need 100% in Italy during the summer. We loved our stay there and when we go back to Venici, we will 100% stay there again. 100% recommended!

My husband had a lovely stay at the Locanda Herion! Not only is property spacious and clean, but it’s also conveniently located to explore Venice and surrounding area. The staff were also kind and friendly. Our train was departing a little later in the day so we requested a slightly later checkout and they happily accommodated our request. We enjoyed our stay and definitely would stay again!

Great place to stay. Staff were very helpful!

Bad

The hotel is well located. While our room was very clean, it felt small and the bathroom was really small. The communication about check in wasn’t too good.

Great location super close to everything, we walked everywhere from the hotel and we caught a train to Ravenna from there and it was about a 10 min walk. The staff was very kind and helpful and the room actually bigger than the pictures seemed. Just perfect for three girls on a short trip before a cruise. Also, we caught the Alilaguna from the airport and it was like a 5 min walk from the stop.

Just stay somewhere else. Not worth the hassle.

Communication was exceptionally poor. No emails were acknowledged before our stay. I provided my WhatsApp details ahead of stay to receive check-in codes which had not arrived by check-in time. After several unanswered calls I was finally provided check-in codes at 3:15pm. The front door re-locks about one second after inputting the code, so with luggage it is hard to use the front door. No room code to leave baggage was provided. No hand soap in room until final day. Our toilet roll was removed from our room one day and the message I sent was read but unanswered, so I had to go to the supermarket to buy some. The floors were never cleaned. There was a smashed pane of glass in our room held together with tape. The only communication with the owner was a 7:30am text followed by 8am banging on our door to collect tourist tax on day 2, and an early text in leaving day to remind us to be out by 10am. Worst “hotel” I have ever stayed in, anywhere. No care for guest experience whatsoever. That said, location is wonderful and the shower was quite good. Otherwise very run down, no tea/coffee in the room