シルバー レガシー リゾート カジノ アット ザ ロウ (Silver Legacy Reno- A Caesars Rewards Destination)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The hotel and the location were great. However, the check in process was chaotic. We arrived at the hotel around 2:15 and went to check in, zero line, knowing that our room might not be ready yet. The registration person took our information and told us that check in started in about 30 minutes. Not a problem. This is where it got strange. There are multiple kiosks for self-check in and a couple people working. Before the official check in time, a couple people went to a kiosk and received their key. So, we thought we would check and see if we could as well. Turns out there was a $50 charge for getting your key early, which at this point was only about 10 min before the official check in time. I logged back out to wait. By check in time, there was a huge, single file line. I had recently hurt my knee so was sitting off to the side to wait until the line cleared. When check in started, everyone was waiting for the two staff members. I don't know if they could use the kiosks or not but it didn't appear that people were being told they could use them as no one at the front of the line went to them. A couple people bypassed the line, went up to the kiosks and received their key. So, we did too but it felt like cutting the line even though they were not being used. Could everyone use them or just people who stopped by a head of time and kind of prechecked in? Not sure but having someone directing traffic would have been very helpful to those that waited longer.

Not what I booked. The room was a dungeon. 7th floor no ceiling lights noise of delivery trucks and trash truck really early no hair dryer very disappointed

Clean room, beautiful resort

There are better options in town.

Didn't like the smoking but as it is a Casino I adjusted.

Nice stay

The property was very nice. The bed was very comfortable. We had fun and will be back next year. The only thing was that the pillows weren’t that good and the TV was unplugged where we could not plug it back in because the dresser was so heavy.

clean room, good food, nice pool

The ice machine was broke on our floor 10th and the 9th. Very inconvenient considering the wait on the elevators. My husband took the stairs to the 8th floor for ice. There were signs so management clearly knew they were broke. It’s in the middle of summer and most people enjoy ice water.

I would not recommend.