ヴィンパールワンダーワールドフーコク (Vinpearl Wonderworld Phu Quoc)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

I don't recommend to anyone to stay here due to the following: 1. No pots or pan or cookware to use 2. No dishes, plates, glasses or cups. 3. No extra blankets or pillows to use 4. Staff are not friendly 5. Everything you needed, they asked to pay extra 6. Saunas or Spa are not available to use.

Great space and superb accommodation for families wanted to stay quiet and spend family times. Best for large familys

Tuktuk, staff, and food.

needs improvement

Good

It seems like 1st floor room is infested with black mold and 2nd floor room full of sewage smell. Very disappointing for a 5-star hotel.

Terrible resort I ever been, I had 3 bedroom village for 6 people, it’s big kitchen but nothing in it. 6 people they only provide 2 water glasses. You have to rent pan, pot or utensils.

Very nice stay,

Our experience overall was a poor one! For a property rated 5 star, they are fooling people, it should be rated 2 or at max 3 stars, just based on the sheer size of it. To begin with, we were a large group of 13 people (8 adults and 5 kids). Our kids were of various ages, the youngest being 2.5 year olds. We arrived at 1pm at the property only to know that villas have not been allotted yet and those allotted were far off. Then our friends paid for an upgrade, for which they took the payment upfront without checking if a fully functional ocean view villa was available. It was not!!! They had to change 2 villas since the AC's were not working before the 3rd one allotted to them was made available at finally 1:00 am in the morning and that too after fighting with the manager, who had to be called and was not present on the property! This was just Day 1! Day 2- A lizard fell on my 4.5 year old son while he was having a bath!! We found a dead cockroach between the sheets of the children's room! There were dead insects lining the bathtub and inside too! This was from the so called functional villa. The housekeeping is basic at best, they come in and clean a huge space in under 10 minutes and don't really clean anything properly. Have to be called again and again. They charge for cutlery, they charge for Pan's if needed to be used on the induction in the room, they charge for kids activities but don't mention it anywhere! All in all a very poor experience! DO NOT RECOMMEND!!

Staff and service was excellent