海乃ホテル はじめ (Umino hotel Hajime)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

very clean and very nice staff

Amazing spa

The staff were very welcoming and friendly. Great people.

The traditional Japanese breakfast was excellent and filling. The staff very friendly and a clean excellent onsen. The traditional tatami mat room was very large!

Extra cost to use the onsen not reported on Expedia.

Good place. Friendly staff. Good onsen.

In the name of eco mindedness, there is not much service. We told front desk that our bathroom sink has bad drainage, water would fill up sink and drains super slow, plus our drinking water tank is almost empty, yet nothing happened. Location of hotel is great though with front view of the sea.

Nice ocean view and close to Beppu station.

Nice Ryokan, a little old but a very nice place to rest for the night. Right by the coast so good access to water and the rooms tub had a sea view. Close by is the dining/shopping area around Beppu station which was nice, and we had a car to get to the further places of interest. We might hesitate to stay again in the future. The windows desperately need mosquito nets! We opened them to let some air in and also while having a private onsen and spent the first night hunting down all the little bugs that got in. Even now my partner and I are still battling the bites. The private onsen also needs a good clean and repaint. The water and tub were fantastic but the room it’s in is a little gross looking in the light.

Love the onsen, staffs and room cleanness. Next time, l'll bring my shoes to use gym. Thank you.