ステイブリッジ スイーツ オースティ ノースウェスト IHG ホテル (Staybridge Suites Austin NW by IHG)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Outside was not well lit especially in areas where it should be since there can be people coming in late a night and the lobby area or entrance was not very obvious when coming in late for the first time.

When arriving, we parked on the side. It reeked of marijuana. We went inside, checked in, and started to leave for a concert. Before leaving, someone was smoking a joint on the side. A guest im assuming. When returning back from the show, we took showers and went to bed. Whoever was above us was loud, and could hear them walking. It of course sounded like an elephant. I couldn't sleep much due to the noise and how uncomfortable the bed was. I would not return to this property.

Service was great. Angelina is great, help us when we needed something.

The front desk lady was rude and my room had no pots and pans and she wouldn’t go get them for me so I had to eat takeout food and the sliding glass door on my shower was broken

We had a wonderful stay. The breakfast was good. The staff was amazing. So helpful, responsive, and nice. The beds were comfortable. We loved the pool. You do need to put out the garbage by the door so they can see it when they enter the room or they don't empty it, but that is not the end of the world. If you need anything you just go to the front desk, and they have it there and happily get you taken care of. The hotel was clean and kept up. Thank you all for a wonderful stay.

Loved the atmosphere and continental breakfast

Everything was great except the dishwashers dont clean well. I suggest ensuring all food particles have been rinsed away prior to washing in a dishwasher. Overall, I would stay again.

The hotel was clean, the beds were comfortable, and the staff was pleasant. However, one night at 11:30 pm music was blasting in the back of the hotel where my room was located and the room did not have a phone to call the front desk. When I called from my cell phone, it would ring, then stop ringing and no one ever answered. I was in bed in my pajamas and had no desire to go down to the front desk. No phones in hotels seems to be the newest budget move.

Its an excellent basic hotel. Good for travelers pm the move

Room is very tidy and modern. Bed is comfortable and the room is quiet. The kitchen is stocked with fork and plates, modern, and looks clean. The room is relatively clean except that I found lots of hair in the bathroom. The Staff is very friendly but mostly left me alone. The breakfast is pretty decent, there's an egg substitute and sausages, 4 selection of yogurt, and lots of condiment. Finally, while staying there, I see some candy wrappers and used napkins/tissues on the floor. It wasn't a big mess, but I am surprised that none of the staff care to pick them up. It would have improved the facility by 5 folds given these are eye sores.