ザ デルフィ ダウンタウン LA (The Delphi Downtown LA)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Heads up on the bathroom setup before you book! I just finished a 3-day stay here, and the most important thing to know is that the rooms are "open concept"—meaning the bathroom has a clear glass wall. You can see straight into the bathroom from the bed. They do provide a small "privacy curtain" stuck to the glass, but it only offers partial coverage. Beyond that quirk, it’s a good hotel. The absolute highlights are definitely the pool and the rooftop restaurant

What could have been improved: 1. The guy at check-in was not as warm as one would expect upon arrival. 2. Room was next to a service elevator which was noisy. 3. Downtown is obviously not the best area to stay but I would have liked to have seen security at the entrances to warn off the local drug addicts. 4. Uber drop off/pick-up is hard as there is no loading/offloading - it’s a very busy road. 5. Bathroom has no privacy screen - you can see the other person showering / OK if you are staying with a partner but very uncomfortable when staying with friends. 6. There was no housekeeping during my 2 night stay. 7. Lifts are dirty, carpets needs a clean. What was good: 1. The rooftop bar/restaurant has brilliant food and a great view. 2. The lady at check-OUT was lovely and kind. 3. Nespresso machine in the room is always a nice touch.

I’m not too picky o things. So I don’t have a lengthy reiew

Excellent staff assistance, allowed early check in when possible, got a late check out (with fee) when asked, able to hold bags before room is ready. Only issues I can note is gym is decent but very warm, a couple moveable plug in fans would be awesome there.

Views

The room was clean the staff was great.

Reserved a room, arrived to check-in, no room available. Received an "upgraded room" with no bathtub. Wasn't an upgrade for me.

This was a great hotel! The gym was absolutely fabulous for a hotel gym and should get more shout outs. The room was nice but a little run down and not perfectly clean. Sheets could use an upgrade. The decor was great and the location

I was really disappointed with my stay. The hotel looked beautiful online and had great reviews, so I had high expectations. Unfortunately, the experience did not match what was advertised. The hallways were visibly dirty, including the red carpets, and they did not appear to be cleaned during the entire three days I was there. The room also did not look like the photos online. The chair in the room was visibly dirty and I would not even sit on it. The bathroom was also not clean. There was hair left behind, and the mirror and surfaces had fingerprints from the previous guest, including around the bathtub area. The sheets also did not feel fresh or properly presented. The rooftop restaurant and pool area were the highlight of the stay. The food was good and the rooftop atmosphere was enjoyable. Overall, I really wanted to love this hotel based on the online photos and reviews, but the cleanliness and condition of the room and common areas were a major disappointment. For the price and appearance online, I expected a much higher standard.

Extremely disappointing experience My husband and I booked this hotel for our first wedding anniversary and expected a relaxing, enjoyable stay. Unfortunately, a serious incident with another guest completely changed our experience. While at the pool, another guest verbally confronted and harassed me on two separate occasions. I became scared enough that I attempted to call the hotel’s help line for assistance while I was at the pool, but no one answered. I ultimately had to report the situation to the front desk. What made this even more concerning was that hotel staff told me that they had also experienced aggressive incidents involving this same guest. There were cameras at the pool that should have captured what happened. The guest was also staying on the same floor as us, which left me extremely uncomfortable and afraid of encountering her again. I was so anxious afterward that I was unable to sleep that night. Every noise in the hallway made me nervous. This was supposed to be our first anniversary weekend, and instead I spent a significant portion of our stay feeling unsafe and unable to relax. I understand that hotels cannot control every guest’s behavior, but I believe they can control how they respond when a guest reports feeling unsafe. In my experience, the response was not sufficient for the seriousness If you are considering staying here, I would strongly encourage you to consider how the hotel handles guest safety concerns and complaints before booking.