フィエスタ アメリカーナ コンデサ カンクン オール インクルーシブ (Fiesta Americana Condesa Cancun All Inclusive)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Our second year staying here and enjoyed every minute of it! Will probably be here again next year

Overall loved the resort, staff were very friendly. However some of the restaurants would not open some days. Food was very good !

This property was great for the room, pool, bar service, entertainment and most importantly the kids pool area! Perfect for the little ones, two under three and there was other kids to play with but not overwhelming. The kids club was very cute and some people do drop off their kids which I like the idea of but opted out since our kids are too little. The pools are great, August is a hot month in Cancun but there was still that refreshing feeling when getting into the big pools. Beach was beautiful but there was seaweed- as to be expected during time of year and we did not expect clean up crew as that’s just doing too much IMO. lol. It was a great hotel, nice employees and seamless check in and check out process.

They have a great selection of restaurant

Staff are great, all across the board, just too many kids ( nothing against them ) its just parents have a different mindset, its supposed to be all inclusive but if you go to the argentinian restaurant the steak is not included, same with the Mexican, the ocean was dirty from seaweed...smh overall its not worth the money..

I had an incident when I arrived. At arrival, the place looked to be under remodeling so the place was iffy and not a good welcome location. Then, the person who checked me in didn't noticed i had to pay upon arrival. After that, my wrist band wouldn't open the door and had to go back downstairs to the welcome area where I spoke with the person and I asked him in a friendly voice if he could put me in a room closer to the elevators because he placed me on a corner room. Anyways, I told him it was so inconvenient to had to be there after he admitted his flaw. Anyhow, I was not expecting a response like the one he gave me, he said the rooms closer to the elevators have extra charge and will not move me. He also said that even if it was his fault he wouldn't do it. My experiences in other hotels would have done more for their mistake. The food at the place was not as varied as in others hotels. It was ok!

Amazing staff

The crew is amazing, everything is very clean, and the restaurant is great overall. Unfortunately, my experience at El Mexicano was completely different. The host was extremely rude and disrespectful, which was very disappointing and did not match the excellent service we received everywhere else.

My husband and I went for a get away and it went great. I love how attentive the staff was. Food was great! Our room was cleaned daily. Will definitely be back.

I like the food, all food it’s awesome. I don’t like the staff, they don’t care about you, only if you’re member, and they push you to be member, and they have cucarachas on the restaurants bathroom.