ホテル ギルバート (Hotel Gilbert)

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My travel plans changed last minute, so I got in Touch with the hotel and they offered a very fair offer in writing. I would have to pay just the first night and the rest would be refunded. I then received a follow up email saying that that message was revoked and that they would not be able to refund any of my money. That’s just terrible customer service to say “hey you’re getting a refund” and then to revoke it. Be careful of staying here. I also called several times to no avail.

Beautiful hotel in a central part of the city, the room was spacious and clean and staff were incredibly helpful. The rooms are soundproof which was a delight after a day of travelling. They have bike hire and a pillow menu which was a lovely addition to have a stiffer pillow. The coffee and bar were lovely with one of the best coffees and chai lattes we've had. Easy walk to so many spots and a ubahn station just around the corner for further out areas made it so easy to get around.

This was a lovely hotel. It had lots of character in a great atmosphere. Fun afternoon ape at the bar. Staff was very friendly great decor and design rooms were comfortable. The sauna and gym downstairs are excellent.

Stayed on the top floor. The suite was incredible. Definitely will be booking again.

Honestly one of the loveliest hotels I've stayed in, and a superb choice for a Vienna city break. It's so central, right on the doorstep of the museum quarter and five minutes from the Rathaus. The reception staff couldn't be friendlier or more helpful. The room themselves are a joy with some nice little details (love the turntable and record collection), a great shower, super comfy bed and decent air con. Breakfast was well worth it with a great buffet for €20. There are also some very good Austrian wines on offer in the bar in the evening. Choosing this place really made the stay - would come back in a heartbeat.

Stylish property - we even had a record player and LPs in our room! Excellent breakfast. Good location.

Rooms were clean, food was good. Staff were extremely helpful. Our room was on the street, between that noise and the doors to each room slam it was a little noisy otherwise very nice stay.

Check‑in was very disappointing. I was the only guest waiting, yet the receptionist (blonde, curly hair) stayed on a phone call about a query on splitting a bill and did not acknowledge me for about 15 minutes. No eye contact, no “I’ll be right with you,” nothing. After a long journey, this felt dismissive and unprofessional, and it created a very poor first impression of the hotel. Thankfully, other staff members were far better. Joe was the only person who actually welcomed us properly, and the cleaning lady on the third floor went out of her way to help me find an iron. Their kindness stood in sharp contrast to the front‑desk experience. The room was small and basic, though the bathroom was a decent size. The AC worked well, which was essential because it was extremely hot during our stay. There’s no complimentary bottled water — I was simply told to drink from the tap by the same blond, curlyhaired staff. The location is excellent, right by the Museum Quarter and about a 20‑minute walk to St. Stephen’s Cathedral, with plenty of food options nearby. Unfortunately, the unprofessional check‑in overshadowed what could have been a much better stay.

Highly recommended!

The location of the hotel is great, with a metro nearby and walkable to one part of the city center. The hotel is clean and pretty, and the staff is friendly and helpful. The only reason I gave it a four, which others may think is fine, is that the (small) room is really small; it is fine with the restaurant being expensive but what really matters are the choices of the menu. My room is facing the inside/roof of the other building; not a pretty sight but was quiet (which is what important to me). I did appreciate the hotel giving a welcome drink and snack at their bar though.