The Chapter Hotels Camden Town

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Hot water, good AC, plenty of room, overall fine! Shower area was a little dingy, but this is kinda the norm for this price hotel in London. No mold or anything, just old and worn. Bathroom was overall fine though. Great place to sleep and stay out in the world during the day!

The wifi and AC were excellent! Property was clean and secure.

Excellent

I booked this hotel knowing the room would be small, and that part was exactly as expected. The room also looked modern, as it does in the photos, but unfortunately the cleanliness and overall experience let it down. The bathroom was disappointing. There was mould throughout the shower, the hot water was inconsistent, and the shower head had such poor pressure that it made showering frustrating. The room itself also wasn't properly cleaned. There was dust under the bed, bits of paper on the floor, and it generally didn't feel well maintained. The pillows felt like they were filled with torn up pieces of foam and were very uncomfortable. The room was also extremely basic. Aside from a hairdryer and a safe, there were virtually no amenities. There wasn't even something as simple as toothpaste available. The exterior of the property is also quite misleading. The online photos focus on the renovated interior, but the outside of the building gives a very poor first impression. The staff weren't rude, but they were mostly very young and didn't seem particularly knowledgeable or helpful when we needed assistance. Overall, the hotel has potential because the renovated rooms look modern, but cleanliness, maintenance, amenities and service all need significant improvement. I wouldn't choose to stay here again.

It’s on a main road so it gets very noisy at night but it’s a 20 minute walk from Camden Town so good location. Air conditioned and comfy bed.

Sadly was very dirty and the furniture all stained, no lift and the location quite far around 30 minutes walk just to get to the camden high street all hills but staff were nice but the hotel needs to invest new cleaners they hadn't hoovered the floor in the corridors for days, laundry all over the floors not nice or hygienic.

No mini fridge, lack of storage, no place to hang clothes, weak shower pressure. Powerful air con, easy check in.

No lift/elevator. Staff did not even offer to help us with our luggage during check in. But during check out, nice gentleman did. TV remote doesn't work Our light in the room needs to be fixed, we reported it but no one came to fix it. AC is excellent especially with the hot weather Shower room/bathroom is clean and new towels each day

Air conditioning was bliss during the heatwave! Option for luggage storage which was handy! Clean and tidy rooms. Slightly noisy at night due to traffic.

Hotel was good for the price and the location was quite convenient for St Pancras, which is why we had booked there. Frequent buses in the area and found it easy and fairly quick to get there from Euston (less than 20 minutes) and then to the Eurostar hub early the next morning (about 15 minutes). The staff we encountered were friendly and helpful, the room was clean and serviceable enough, though the shower cubicle was quite compact. The air conditioning worked great in the room and was also on in the lobby, which was very much appreciated on a 33 degree July day!