ホワイトレイズ オテル (Whiteleys Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Unfortunately, our experience with this hotel was not a good one. The room was very small, the walls were dirty, and the room was extremely hot The air conditioning was poor. The window was also broken and would not open, despite us flagging the issue with the Concierge. We were told that maintenance would have a look at it, but they never arrived once. In the end, I had to pry the window open using the bin just to get some fresh air. The towels were changed regularly, which was appreciated, but unfortunately that was about as good as it got. To be fair, the staff were friendly and pleasant throughout our stay, and the location is good, especially for the price you are paying. Overall, though, the room and the lack of response to the maintenance issue made this a disappointing experience, and we would not be rushing back

Staff were friendly enough and the price was good for London, but staff directed me up the wrong flight of stairs initially (I was on the 3rd floor - no lifts). The walls feel fairly thin and you could clearly hear noise and conversations from other rooms. The beds were not the most comfortable. So all in all poor sleep.

The room was absolutely terrible. There was constant noise coming from the toilet seat due to a poor plumbing system. There was a leak of water coming from the shower, which was fixed with paper. The bedroom was extremely dirty with stains of liquids, probably human semen, on the wall next to the bed, among other terrible things.

Firstly the property is extremely dirty and unhygienic, it stinks, and the first 5 mins of checking in there was leak in the toilet and the smell lingered for 2 days and they did nothing about it when we asked for it multiple times, they did not clean our room when we wanted it to be cleaned, clearly the sheets weren’t washed as me and my friends got an allergic rash. There was a broken glass door of the shower just kept in a very unsafe way. Would never recommend this hotel to anyone. Highly disappointed.

The staff were very helpful!

It started badly from the get-go. I had notified the property that we would be arriving very late, got there it was 1:00 am. I had sent messages and called four times with no response. No surprise that when we arrived the person could barely speak English and did not understand us. They had no room key, having to use the master key which they kept. This hotel offered as space for five people. True there were five beds -two twin beds into a 12x12 space where you can barely walk around them, and an upstair loft with another twin and a full. You could not even stand upright because the ceiling was so low, everyone was slouched over. We immediately pulled back the blankets looking for bed bugs. The Linens were clean and smelled like bleach which was the only good aspect. Everything else in the room was dirty. It was a first floor room with the window open wide enough for somebody to come in. We closed it, locking the shutters. In the bathroom, there were dead bugs on the floor, shower, and stuck to the wall. Long black hair in the shower! Unfinished spackle patchwork on the bathroom wall. Young people hanging around outside, laughing and carrying on, making us very uncomfortable and felt unsafe. I immediately told the management this is unacceptable, that we were canceling and want a refund!

Broken sink tap , toilet sheet shaking up . Washroom tiles shaking and mattress was on bad condition . We ask for change the room . Front desk attendant willing to change room but owner or manager lai that he is full house . Not recommended this place . Washroom is too small .

I thought they were charging me $542 as stated in your advert, turned out 542 pounds but that is what receipt said. Too loud inside and out but otherwise better than expected.

Was okay. Rooms were tired and lacked decent amenities. Definitely looked nothing like any of the photos. Staff were helpful and friendly though. And everything was okay.

bathroom facilities were too poor, shower set sliding down during shower, tea cups are too small, didn’t tidy the room when we stayed for 2 nights.