MGM Wellness Clinic

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

for the people who like quiet place. Very nice staff.

Resort, staff

The room was spotless. The hotel staff was very helpful. We had a lovely stay.

Very good place to stay with lovely rooms, facilities and excellent staff. In particular Sameh, Hadeer and Alaa Hussein on reception were exceptionally friendly and super helpful as was Mohammed in the Juzeer restaurant. If I go to Aswan again I’ll definitely stay at Zen/MGM.

Excellent resort and very clean rooms..helpfull staff specially miss Ala'a No disadvantages

Very poor service. Terrible food options.

We were arriving after hours and so tried to contact the property to confirm check in instructions. We really struggled to get hold of the hotel, as the phone number on Expedia was out of date (belonged to someone who no longer worked there). We also tried via WhatsApp but no-one replied (even though we could see they were online). As the hotel was about an hour away from the airport, and we had not heard from them, we decided it was safer to find a hotel nearer to the airport with a 24 hour desk. We had hoped the hotel would refund or compensate us in someway for the mistake however, the staff were very rude and wouldn’t admit they had made any mistake. Also the grounds are clearly still under development as it had a very ‘unfinished’ look about it. The in room services also didn’t work as described, couldn’t order room service on the ‘app’, the wifi instructions were wrong etc. The hotel offers a golf buggy service to get around but it often took ages to arrive after requesting it. The resort pitches itself as luxury and relaxing but they are getting a lot of the basics wrong. We found stating here overall really frustrating rather than relaxing. I would recommended staying somewhere nearer to Aswan centre.

An absolutely amazing and stunning retreat, every corner is very beautiful, clean and peaceful. I have to give this hotel 6 stars for the care and attention to detail. Thank you for the hospitality and hope to see you soon ❤️

Quiet tranquility

I was very pleased by the way i was treated by the staff of "The Zen wellness resort" to which MGM is affeliated. The staff at Zen are extremely polite, welcoming, helpful, and professional. I'd like to specifically appreciate Amel, Ghada, Marina, and Ahmed at "The Zen", and Sally (The Yoga/meditation instructor) for their professional and excellent manner. The rooms at "The Zen" are very beautifully designed (I do recommend the Nile view ones), very clean, & spacious. The environment is super-relaxing, thr swimming pools are well-maintained, and the vuew is nice. Excellent place for relaxation, and energy boost :)