KMM ホテル (KMM Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Clean room, nice staff, good breakast, beautiful view from restaurant terrace, near transportation and old city

Everything was excellent, the staff was wonderful especially Lena, Luka and Levani! Great job everyone

Front office staff was really kind to welcome us. The place is surrounded by great spots and activities to do. Thank you! Nice night we spent with you

Everything is fine, except for some small nuances.

I reccomend to have TV service at least let people know at booking that you do not have tv service

The cleanliness of the rooms, facility, the staff especially a young man by the name of Sandro(hope I spelled it right)and his associate as they work in pairs. This young man and his associate went above and beyond. I also like to compliment the cooking staff and attenants for the most delicious breakfast they served.

They will buckle and dime you for everything

Customer Service (reception) can use some improvement. Please also expect to wear wrinkly clothes for the duration of your trip. Was not able to get iron for 4 days, was told that it’s with another guest. Hotel wanted me to pay for them to iron my clothes. Pathetic

We spent 5 nights here (3 reservations) and loved the location and rooftop breakfast room! The bedding was great and the room was large. The location was very convenient: a short walk to Carrefours market, the airport bus and just down the hill to the river.

We always reserve to this hotel because of the proximity to iconic places to visit and the property itself is really nice and clean. January 27-February 3 was our recent stay and made me a little angry. On the night of January 30th, Thursday, my husband asked for a bottle of water after 3 days of stay with no housekeeping service used yet, and the front desk lady delivered it to us with no charge (2 bottles were normally provided when you first get in). Friday was when we had our room cleaned and of course they put 2 bottles of water. So came Sunday night and asked for some water again and the guy at the front desk wanted a 2 gel (lari) charge for each bottle. We had a short of explanation happened but what really triggered me was his intimidating face expression that looked like I was not understanding him or I perhaps not saying what I needed to say. In short, I just paid for 2 bottles and left. My point is, I don’t mind paying if that’s needed but they should be consistent on their rules and how often a customer can ask for water or what if a customer wanted their room to be cleaned everyday, would they provide 2 bottles everytime?