ダル バ シディ & スパ (Dar Ba Sidi & Spa)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Pro: nice facility, you can get grapes and pomegranates off of the tries, facility has lots of potentials. Con: expensive ($230 / night), when we got to the breakfast buffet next morning the food was gone, the staff in the dining room blamed a large tourist group that came late night before for eating everything, they did not offer us any replacement, we ended up eating olives and some pieces of cheese , very poor experience considering the $230 per night price

The hotel room was not clean. So much dust and the food at the buffet was cold with limited choices. There is no heat/ flame beneath the food. The coffee was cold. The pool was dirty. We had to stay one night while driving from Tangier to Fes and wanted to see Chefchaouen.

Refrigerator not working. Air conditioner had issues. No curtain for shower Phone in room not working. We had to personally walk and go to the office to communicate. Every day same menu with lot of left overs. We were given the bungalow, which had no lights outside and was remote and dark

Beautiful quiet property, good service and the pool area is amazing. What would take Dar Ba Sidi to the next level would be better upkeep of the grounds (mowing/weeding), and touch ups on some of the typical expectations of excellent accommodations such as working internal telephones (so you dont need to go to reception when you need anything), water bottles every day of your stay (not just on the first day), etc. We did enjoy our stay though :)

Was what we expected very friendly staff, room were very spacious

I cannot comment on the property since I actually did not stay at it but I will comment on how the reservation was handled. I made an honest mistake and neglected to changed the default dates. I had several pages open while planning our trip to Morocco in 2020 and missed changing the dates to our actual dates when I submitted our booking (at 6:14pm EST - which is 11:15pm in Morocco) for the Chefhaouen region at the Dar Ba Sidi Spa. I contacted Expedia immediately. The next day I received a request from Expedia suggesting I resubmit a new reservation for the hotels consideration in the claim. So I did. Now both payments were committed. This puts me in a being held ransom position and now at the mercy of two commitments for the same hotel and no ability to change our plans should such happen. I sent a message to the hotel and they advised "we confirm we did not charge the credit card for the reservation yesterday and we confirm that the refilling will be the day of your arrival". I waited a couple days and the charges were processed for both dates on my credit card. Given how this has been handled I will absorb the loss of the first mistake I made but rest assured, I cannot recommend this resort. Fortunately I had a cancellation option for the second submission I sent. As a result of how this all handled I cannot recommend this resort.

This was a comfortable property with lovely views of Chefchaouen. Wi-fi does not work in the rooms, but the rest of the facilities were lovely.

Nothing was unique. Its not 5 star property as mentioned on the website. If you remove 5 star feom there and put 2 star rating. Then its fine with what they offer.

It was clean, but the room cleaning service was very poor. On one occasion (we spent a total of four nights), they did not even get in the room, the garbage was not collected, the dirty towels still on the floor, and utensils on the table from the room service. The Hotel is about 9 miles/ 15 km from the City of Chefchaouen (in the middle of nowhere) and feels very isolated and lonely . The restaurant is overpriced, but you have no choice at night, as there is nothing nearby. The worse is that there is no WiFi in the bungalows, and you have to be outside, near the main building or inside the lobby where the reception is in order to use the internet. Both places are very cold at night. One positive thing about the hotel is the friendliness of the staff at the reception and at the restaurant. If I visit the area again, I will definitely stay at another hotel in the city itself.

We arrived at night and the hostess was very accommodating. The upgrades us to a suite at no cost. Dinner on site was delicious and the free breakfast was great as well. Nice views of Chefchaounen. The room was very spacious. Two critiques - the bed had no bedskirt and there was no toilet paper in the room.