JOIA Aruba by Iberostar

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Beautiful property right near Eagle Beach. Perfect destination to relax and unwind.

Service not great

We had the best stay at JOIA Aruba! The staff was so friendly and genuinely made us feel welcome from day one. The resort was spotless, and you could tell they took great care of everything. We loved having different pools to choose from and so many cabanas to relax in throughout the day. Every restaurant was amazing, and the food never disappointed. Breakfast was one of our favorite parts of the day—the buffet had such a huge selection and everything was delicious. We already can’t wait to come back!

Best vacation I’ve ever been on! The place was amazing

After traveling to Aruba since 1984 and staying at different Hotels. Everything @ The Iberostar was awesome. Room, Food and property and especially the staff. All aspects of the staff went beyond service. The only part that was less than satisfactory and a complete failure was the Main pool swim up bar service. Four days in a row we would go up from the beach before going up to the room. Day 1 @ this bar we sat 145mins no service. Day 2 @ 130mins. Day 3, roughly 1hour. Day 4, 45 mins. We voiced our concerns after talking with other guests and they all had the same experience. The heavy set bartender was the worst. The older slimmer taller bartender was working his butt off also the slimmer older light color hair woman also working her butt off. We stayed at this property for 7 days but stopped using this pool. We complained to an assistant manager. Seemed nothing happened. 2 days later we saw the manager from Mexico and he lobby and he was extremely nice an apologized for our experience. Graciously himself took care of us while we all were watching the World Cup in the lobby. Still after all this the service didn’t get any better at the main pool so we stopped using it. After talking with several other families that were having the same experience. They also stopped using this pool. We also talked to several other employees and they admitted that we weren’t the only ones complaining about this pool service. All complaints were about the same heavy set bartender. Sec cams pls

From start to finish staff was amazing! Room comes stocked with flip flops, beach bag, and umbrella if you need one. I highly recommend including the all inclusive breakfast with your stay- served 7am- 11am. Easy walk to beach where comfortable cushioned chaise lounges and umbrellas are available and included with your stay. Beach has wait staff that come to you. A bracelet that they put on you when you check in gives you access to everything including your room at JOIA. You simply tell them your room number and anything you purchase is charged to your room and paid for at checkout. One of the best and most relaxing vacations we’ve taken.

Hote and staff were fantastic but the bed was not comfortable and the room was not cold enough at night. Food was good but definitely not excellent. I will stay there again when I return to Aruba.

Very good

By far one of the best vacation experiences I have ever had. Me and my wife went for our honeymoon and it was one of the best weeks I have ever had. The staff was awesome in every way. The rooms felt very modern and clean. We did the bed and breakfast option rather than all inclusive because we wanted to explore the food on the island. The breakfast options were great with a wide variety. The property is also located right across the street from eagle beach. It was by far the most beautiful beach I have ever visited. I would highly recommend this location to anyone looking to take a vacation.

The property was clean and the staff was very friendly and helpful. It was our first time in this resort. We’ll definitely be back