熱海後楽園ホテル (Atami Korakuen Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The hotel is located at the end of the pier, so it's not the most convenient choice if you're hoping to walk around Atami and explore the town. The facilities were generally clean, but they felt somewhat dated, particularly the public bath. The complimentary shuttle was also extremely crowded around check-in time. It was difficult to board, and I found myself wondering why additional shuttle services weren't added during this peak period. One important note for international travelers with tattoos: I was informed that guests with tattoos are not permitted to use the public bath. Unlike some other hotels with similar policies, this property does not provide tattoo cover stickers or alternative accommodations. If you have tattoos and plan to use the onsen, it's worth confirming the policy before booking. I also found communication somewhat challenging, as the staff had limited English proficiency. I completely understand if the hotel primarily caters to domestic Japanese travelers. However, if that is the case, it would be helpful for this to be communicated more clearly on international booking platforms such as Hotels.com so that overseas guests can make a more informed decision before booking.

Nice hot spring and spa. The dinner buffet is good. Ice cream must try. Helpful staff. Checkin smoothly

Check-in took a while and had to wait in line for a bit, but everything else was fantastic! Would return again for sure!

Check out time is way too early - 10 AM!!! What can we do on the next day ??? Rushing to check out while it is supposed to be a relaxing trip. Onsen and massage was good.

Very clean room; friendly staff - English is a challenge

Language can be a bit of a problem but the hotel and spa are really great. The spa is clean, the sauna rooms in the spa area are great. The hotel has upper floors that include time in the private hot tub if you are not ready for the public hot tubs yet. Views of the harbor are really nice.

The rooms at Excellency Floors are spacious with magnificent ocean views and kaiseki dinner & buffet breakfast which included are beyond my expectations. All the onsens i tried during my stay especially the ones in the private rooms are like a retreat experience that can cleanse the mind, body and soul. Highly recommended for couples & family trips.

Very clean and so nice, perfect service 👍

Overall they represent the highest level of excellence. The only thing for me was loud air conditioning vent which i couldn’t stop as the property custodians didn’t care to translate the instruction to English. Too bad, I could have sleep entire night instead of half.

満喫できました！オーシャンビュー部屋はすごくよかったです！